At a Glance
- Tasks: Welcome clients, manage bookings, and enhance their wellbeing journey.
- Company: Float Spa, an award-winning wellbeing centre in Hove.
- Benefits: Ongoing training, growth opportunities, and a nurturing workplace culture.
- Other info: Join a supportive team dedicated to continuous improvement.
- Why this job: Make a real difference in people's lives while promoting health and wellness.
- Qualifications: Friendly, detail-oriented, and eager to learn.
The predicted salary is between 24000 - 36000 £ per year.
Float Spa is an award-winning wellbeing centre located in a serene atmosphere in central Hove. It was the first spa in the UK to offer a unique combination of services, including floatation therapy, yoga, infrared sauna, chiropractic care, and a wide range of complementary treatments. Through floatation therapy, clients experience weightlessness and deep relaxation as stress and tension melt away, promoting physical and mental healing. Additionally, the spa features a tranquil yoga studio with over 40 classes, catering to individuals of all ages and levels. Float Spa is committed to providing exceptional wellness experiences to support holistic health.
At Float Spa, the role of a Spa Associate goes beyond daily duties – it’s about delivering transformational experiences that leave a lasting impact. We operate with two guiding principles:
- To Serve: Taking Clients on a Journey
You are the first and last touchpoint in the client’s journey. Your warmth, care, and professionalism are essential to helping people feel safe, seen, and nurtured. You will:
- Welcome every client as if they’re entering a sanctuary, not just a spa.
- Anticipate and respond to their needs with thoughtful attention.
- Educate and empower clients before their float, sauna, or massage sessions.
- Gently encourage rebooking to support their ongoing wellbeing.
A great journey is seamless and intentional; your role is to ensure every step flows effortlessly. Kaizen is the practice of constant, proactive improvement. Whether it’s refining a system, streamlining a process, or improving client experience, every team member plays a part in evolving our standards. You’ll be encouraged to:
- Look for ways to improve both client satisfaction and operational efficiency.
- Reflect on your own communication, organisation, and delivery.
- Suggest and implement positive changes – no matter how small.
Your Core Responsibilities
- Client Experience & Service: Greet clients warmly and make them feel at ease from the moment they arrive. Conduct thorough and friendly new client orientations. Manage check-ins and check-outs smoothly and efficiently. Stay fully present – clients should always feel they have your full attention. Offer rebooking and membership suggestions with care and confidence.
- Communication & Organisation: Check Trello and emails throughout your shift – not just at the start. Stay up to date with internal notes and client requests via Trello. Respond to emails and answer phones promptly and professionally. Communicate with the team through Trello – avoid messaging outside work hours. Be self-sufficient – if it’s in Trello or email, find it before asking.
- Sales & Upselling: Confidently recommend add-on services to enhance the client experience. Promote memberships, packages, and gift vouchers when appropriate. Understand the value of our services and share that knowledge genuinely.
- Spa Operations & Cleanliness: Ensure rooms and equipment are immaculate between clients. Maintain float pool chemistry and monitor hygiene standards. Keep all areas tidy, clean, and well-stocked. Take initiative – fix small issues before they become big ones.
- Professionalism & Teamwork: Stay calm, kind, and professional, no matter the situation. Respect team boundaries – no unnecessary out-of-hours messages. Support colleagues and ensure seamless handovers between shifts. Take ownership of your space, your responsibilities, and your client interactions.
Key Attributes We Look For:
- Friendly, compassionate, and confident communicator
- Exceptional attention to detail and time management
- Self-motivated with a proactive mindset
- Calm and grounded energy, especially under pressure
- Eagerness to learn, improve, and contribute to a team
Why Join Float Spa?
- Be part of a nurturing and values-led workplace
- Ongoing training and opportunities for growth
- Play a meaningful role in helping others improve their wellbeing
How to Apply: Send your CV and a covering letter explaining why you’d be a great fit for this role to camille@thefloatspa.co.uk (CV’s without covering letters will not be considered). We’d love to know what excites you about the Float Spa philosophy of Serve & Kaizen.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Health, Wellness & Fitness
Sales Associate in Hove employer: Float Spa
Float Spa is an exceptional employer that fosters a nurturing and values-led workplace, where every team member plays a vital role in enhancing client wellbeing. Located in the serene atmosphere of central Hove, employees benefit from ongoing training and growth opportunities while contributing to a transformative experience for clients. Join us to be part of a dedicated team that prioritises compassion, professionalism, and continuous improvement in a unique wellness environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Hove
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Associate at Float Spa, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Float Spa. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Associate. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Associate in Hove
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Float Spa:When writing your cover letter, make sure to tailor your message specifically for Float Spa. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Float Spa
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Float Spa that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Float Spa that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Float Spa’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
