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For Companies At a Glance
- Tasks: Lead impactful UX research projects and mentor a collaborative team of researchers.
- Company: Join Flo, a forward-thinking company prioritising innovation and teamwork.
- Benefits: Enjoy competitive salary, flexible work, equity grants, and generous leave policies.
- Why this job: Shape user experiences while fostering a culture of growth and collaboration.
- Qualifications: 7+ years in UX research with proven leadership skills and strong communication.
- Other info: Dynamic environment with opportunities for career progression and professional development.
The predicted salary is between 93000 - 100000 £ per year.
The Lead UX Researcher at Flo will have a dual role, combining hands-on research activities and team leadership responsibilities. You’ll be at the forefront of research in a product stream, playing a critical role in both guiding research directions and nurturing a strong, collaborative team culture. This role demands a balance between leadership and hands-on research involvement, ensuring the delivery of impactful insights while fostering a strong, collaborative team culture. The Lead UX Researcher is pivotal in aligning research efforts with the company’s broader goals and nurturing the professional growth of the team.
Your Experience
- 7+ years of hands-on UX research experience in a fast-paced product environment.
- At least 2 years proven leadership and team management skills, with experience guiding and mentoring senior researchers.
- Strong communication and storytelling skills, capable of advocating for research and influencing decision-making across all organizational levels.
- Extensive expertise in a wide array of research methods, both evaluative and formative.
- Demonstrated ability to lead research projects from conception to completion.
- Proactive mindset, with a track record of identifying new product development opportunities through research.
Nice to have
- Experience working with distributed teams is highly desirable.
What you’ll be doing
- Stream Leadership: Oversee crucial research projects within the product stream, ensuring that all research aligns with the stream’s goals and addresses customer problems/hypotheses.
- Hands-on Involvement: Collaborate directly with researchers when necessary to maintain the quality and progress of research work.
- Quality Assurance: Ensure all research work in the stream meets high standards. Review and support research proposals, maintaining visibility and transparency of efforts.
- Mentoring: Guide UX Researchers in planning and executing research, helping them develop their skills and expertise.
- Strategy Alignment: Connect all research activities to the function’s goals and strategy.
- Coordination: Plan and coordinate research work, ensuring commitments are respected and upheld.
- Standards and Guidelines: Ensure all research work contributes to user experience improvement, following best practices and accessibility guidelines.
Working alongside 2 other UX Research Leads on cross-stream needs: align on tooling across the company, define quality standards of research across the organization, work on career ladders and more.
Team Culture
- Foster a culture of collaboration and respect within the product, design, and content teams.
- Promote a sense of trust and cross-functional collaboration.
Context Setting
- Create an environment for the team to thrive autonomously, with clarity on purpose and mastery.
- Provide tools and context to enable effective work.
Recruitment and Team Development
- Identify skill gaps and grow the team accordingly.
- Plan for the team’s future needs and onboard new researchers effectively.
As a People Manager
- Mentorship and Coaching: Act as a mentor to researchers, offering guidance, feedback, and support.
- Career Development: Assist in defining career goals and creating growth opportunities.
- People Processes: Manage key people processes, including conducting salary reviews and performance evaluations.
Salary Range: £93,000—£100,000 GBP. Ranges may vary depending on your skills, competencies and experience.
Reward: On top of competitive salaries, Flo's employees have access to:
- A flexible working environment with the opportunity to come into the office and work from home.
- Company equity grants through Flo’s Employee Share Option Plan (ESOP).
- Paid holiday and sick leave.
- Fully paid female health and sick leave, in addition to holiday and regular sick leave.
- Workations - an opportunity to work abroad for two months a year.
- Six months paid maternity leave, and paternity leave inclusive of same-sex and adoptive parents.
- Career growth, progression, and learning development resources.
- Annual salary reviews.
- Unlimited free premium Flo subscriptions.
- A whole host of other benefits (health/pension/social schemes).
Lead UX Researcher employer: FLO
Contact Detail:
FLO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX Researcher
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX field, attend meetups, and engage in online forums. The more people you know, the better your chances of hearing about job openings before they’re even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best research projects and insights. Make it visually appealing and easy to navigate, so potential employers can see your impact at a glance.
✨Tip Number 3
Prepare for interviews by practising common UX research questions and scenarios. Think about how you can demonstrate your leadership experience and storytelling skills, as these are key for the Lead UX Researcher role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead UX Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead UX Researcher role. Highlight your hands-on research experience and leadership skills, showing us how you align with our goals at Flo.
Showcase Your Storytelling Skills: We love a good story! Use your application to demonstrate your communication prowess. Share examples of how you've influenced decision-making through your research insights in previous roles.
Be Proactive: Don’t just list your experiences; show us how you’ve identified new product development opportunities through your research. We want to see that proactive mindset shining through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at FLO
✨Know Your Research Methods
Make sure you’re well-versed in a variety of UX research methods. Be ready to discuss how you've applied both evaluative and formative techniques in past projects. This will show your depth of knowledge and ability to adapt to different research needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in mentoring and guiding teams. Discuss specific instances where you’ve nurtured talent or led a project from start to finish, as this role requires a balance of hands-on involvement and team leadership.
✨Communicate Effectively
Practice articulating your insights and findings clearly. Use storytelling techniques to convey the impact of your research on product decisions. This is crucial for influencing stakeholders and ensuring your research aligns with the company’s goals.
✨Foster a Collaborative Mindset
Be ready to discuss how you promote collaboration within teams. Share strategies you’ve used to create a positive team culture and how you ensure everyone feels valued and included in the research process.
