At a Glance
- Tasks: Lead mixed methods research to shape monetisation strategies and enhance user experiences.
- Company: Join Flo, the world’s #1 health app, on a mission for better female health.
- Benefits: Competitive salary, performance incentives, generous leave, and professional growth opportunities.
- Other info: Flexible, dynamic work culture with a focus on collaboration and innovation.
- Why this job: Make a real impact in digital health while working with cutting-edge technology.
- Qualifications: 5+ years in UX research, strong analytical skills, and experience in B2C environments.
The predicted salary is between 68000 - 81000 £ per year.
Flo is the world’s #1 health & fitness app on a mission to build a better future for female health. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.
Flo Health is looking for a Senior Mixed Methods UX Researcher to work on its core monetisation products and features. This role will have a place defining the future of acquisition, activation, engagement, conversion, pricing, packaging, retention, and revenue-related experiences at Flo.
Your Experience Must have:
- At least 5+ years of hands-on research experience in a fast-paced B2C product environment.
- Proven ability to independently lead research projects from conception to completion.
- Strong qualitative experience including in-depth interviews, usability testing, diary studies, concept testing, and journey-based research.
- Quantitative experience including designing and analysing surveys to validate hypotheses and size opportunities.
- Proven track record of supporting growth, commercial, or monetisation initiatives in digital products.
- Experience working closely with Product Managers and Data Analysts.
- Proactive mindset with a track record of identifying new opportunities for product development through research.
- Strong understanding of the end-to-end product development lifecycle.
- Strong analytical thinking and comfort working with product metrics and experiment outcomes.
- Strong communication and storytelling skills, with the ability to advocate for research and influence decision-making across teams.
- Comfortable working in a flexible environment with changing priorities.
Nice to have:
- Experience in consumer subscription businesses, healthtech, fintech, SaaS, or mobile-first products.
- Experience optimising web funnels, checkout flows and subscription-based products.
- Experience with segmentation, driver analysis, and measurement frameworks where relevant.
- Experience using analytical languages such as SQL, Python, or R.
- Experience working with stakeholders of varying research maturity, effectively educating them on the value of UX research in their workflows.
What you'll be doing:
- Lead, scope and execute end-to-end mixed methods research across commercial and monetisation problem spaces.
- Work with the Research Manager to build research roadmaps aligned to product and business priorities.
- Create quantitative and qualitative frameworks to help commercial stakeholders understand insights needs and inform product roadmaps.
- Produce high-quality research reports and deliverables that incorporate storytelling and the user’s voice.
- Connect attitudinal and behavioral insights to commercial outcomes.
- Partner with PMs, Designers, Data Analysts, Product Marketing, and Commercial teams to shape hypotheses and prioritisation.
- Inform experiment design with user insight before launch.
- Planning and facilitating workshops to embed findings and ensure they’re acted on.
- Upskill the UXR function on survey design and overall quantitative and analytic savvy.
How we work:
We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves.
What you'll get:
- Competitive salary and annual reviews.
- Opportunity to participate in Flo’s performance incentive scheme.
- Paid holiday, sick leave, and female health leave.
- Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents.
- Accelerated professional growth through world-changing work and learning support.
- In-person collaboration and work in a hybrid model, with 3 days per week spent in the office.
- 5-week fully paid sabbatical at 5-year Floversary.
- Flo Premium for friends & family, plus more health, pension and wellbeing perks.
Diversity, equity and inclusion:
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.
Senior Mixed Methods UX Researcher in London employer: Flo Health
Flo Health is an exceptional employer, offering a dynamic and mission-driven work environment where innovation thrives. With a strong focus on employee growth, competitive salaries, and generous benefits such as enhanced parental leave and a fully paid sabbatical, we empower our team to make a meaningful impact in the health and fitness sector. Our inclusive culture values diverse perspectives, ensuring that every voice is heard as we work together to revolutionise female health.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Mixed Methods UX Researcher in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Flo Health for a Senior Mixed Methods UX Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Flo Health before they go live!
We think you need these skills to ace Senior Mixed Methods UX Researcher in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Mixed Methods UX Researcher at Flo Health, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Flo Health does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Flo Health. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Flo Health.
How to prepare for a job interview at Flo Health
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Flo Health, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Flo Health might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Flo Health!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Flo Health is looking for.
