At a Glance
- Tasks: Lead impactful UX research to enhance user journeys and drive growth.
- Company: Join Flo, the world's #1 health app on a mission for female health.
- Benefits: Competitive salary, performance incentives, generous leave, and professional growth opportunities.
- Other info: Dynamic, mission-driven team with a focus on collaboration and personal development.
- Why this job: Make a real difference in women's health with innovative research and insights.
- Qualifications: 5+ years of UX research experience and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Flo is the world's #1 health & fitness app on a mission to build a better future for female health. With 7M paid subscribers and the highest-rated experience in the App Store's health category, we've spent 10 years earning trust at scale. Now, we're building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.
As a Senior UX Researcher, you will play a critical role within a high-impact growth team in uncovering deep insights that will drive user acquisition, retention, and monetisation. You will work cross-functionally to inform key business decisions and enhance user journeys through rigorous research and strategic recommendations.
Your Experience
- At least 5 years of hands‐on UX research experience in a fast‐paced B2C product environment.
- Strong communication and storytelling skills, with the ability to advocate for research and influence decision‐making across teams.
- Expertise in a range of research methods, both evaluative and formative.
- Proven ability to independently lead research projects from conception to completion.
- Ability to uncover meaningful insights and provide actionable recommendations that can be converted into real product enhancements.
- Proactive mindset with a track record of identifying new opportunities for product development through research.
- Experience working with commercial or growth teams, with a focus on monetisation and subscription strategies.
- Comfortable working in a flexible environment with changing priorities.
Nice to have
- Experience optimising Web funnels and checkout flows, particularly for subscription‐based products.
- Experience working with stakeholders of varying research maturity, effectively educating them on the value of UX research in their workflows.
- Training / education or professional background in research methods and study design.
What you'll be doing
- Pitching, planning, and conducting qualitative and quantitative research on Web onboarding funnels to improve user acquisition, retention, and monetisation.
- Independently managing and executing evaluative and strategic projects, with minimal support.
- Partnering with product managers, product designers, and content designers to optimise user journeys across key narratives (Wellbeing, Trying to conceive & Pregnancy, Web Checkout).
- Collaborating with analysts to understand the impact of experiments, identify friction points in the funnel, and generate new hypotheses.
- Creating impactful research artifacts (e.g., user journey maps, empathy maps, reports) to effectively communicate findings.
- Planning and facilitating workshops to embed findings and ensure they're acted on.
- Working closely with product managers to define research needs, priorities, and shape the research roadmap.
- Collaborating with other teams (e.g., App onboarding) to share knowledge, align insights, and integrate findings into the broader product strategy.
How we work
We're a mission‐led, product‐driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.
You'll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.
What you'll get
- Competitive salary and annual reviews
- Opportunity to participate in Flo's performance incentive scheme
- Paid holiday, sick leave, and female health leave
- Enhanced parental leave and pay for maternity, paternity, same‐sex and adoptive parents
- Accelerated professional growth through world‐changing work and learning support
- In‐person collaboration and work in a hybrid model, with 3 days per week spent in the office
- 5‐week fully paid sabbatical at 5‐year Floversary
- Flo Premium for friends & family, plus more health, pension and wellbeing perks
Diversity, equity and inclusion
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We're proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.
Senior UX Researcher in London employer: Flo Health Inc.
Flo is an exceptional employer, offering a dynamic and mission-driven work environment where innovation thrives. As a Senior UX Researcher, you'll have the opportunity to make a significant impact on female health while enjoying competitive salaries, generous leave policies, and accelerated professional growth through meaningful work. With a strong commitment to diversity and inclusion, Flo fosters a collaborative culture that values every team member's contributions, making it an ideal place for those seeking rewarding employment in a fast-paced, supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Researcher in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Flo Health Inc. for a Senior UX Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Flo Health Inc. before they go live!
We think you need these skills to ace Senior UX Researcher in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior UX Researcher at Flo Health Inc., make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Flo Health Inc. does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Flo Health Inc.. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Flo Health Inc..
How to prepare for a job interview at Flo Health Inc.
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Flo Health Inc., be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Flo Health Inc. might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Flo Health Inc.!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Flo Health Inc. is looking for.
