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For Companies At a Glance
- Tasks: Help users with app queries via email and improve support processes.
- Company: Join the world’s #1 health app focused on female health.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Freelance role with a unique 2/2 work schedule.
- Why this job: Make a real impact in digital health while working remotely.
- Qualifications: Strong English skills, communication, problem-solving, and tech-savvy.
Remote position with 400M+ downloads and 75M+ monthly users. Flo is the world’s #1 health app on a mission to build a better future for female health. We are looking for an independent contractor (EU time zone) for a freelance contract.
Your Experience
- Excellent command of English is a must
- Strong communication and problem-solving skills
- Patience and an ability to handle stress
- Love of modern technologies
- Knowledge of one more foreign language will be a plus (nice to have)
Responsibilities
- Responding to user requests about the app usage in a timely and accurate way via email
- Escalating issues to the engineering team
- Identifying and analyzing user needs to provide insights to the product team
- Contributing to the projects that would help to improve our current Support processes
Your targets will be:
- Achieving and maintaining high answering speed and support quality results
Please note that this position is offered strictly on a freelance contractor basis, meaning you will not be eligible for any employee benefits, including but not limited to health insurance, paid leave, or other employment-related entitlements. The compensation for this role is set at an hourly rate of up to €9.10 gross EUR.
How we work
We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.
What you’ll get
- Competitive salary and annual reviews
- Opportunity to participate in Flo’s performance incentive scheme
- Paid holiday, sick leave, and female health leave
- Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
- Accelerated professional growth through world-changing work and learning support
- Flexible office + home working, up to 2 months a year working abroad
- 5-week fully paid sabbatical at 5-year Floversary
- Flo Premium for friends & family, plus more health, pension and wellbeing perks
Diversity, equity and inclusion
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.
Customer Support Specialist - 2/2 schedule - Freelance Contract employer: Flo Health Inc.
Contact Detail:
Flo Health Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - 2/2 schedule - Freelance Contract
✨Tip Number 1
Get to know the company inside out! Research Flo's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting users via email, make sure you can express yourself clearly and concisely. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews to demonstrate your ability to handle stress and find solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Flo. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Specialist - 2/2 schedule - Freelance Contract
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be helping users via email, make sure your written communication shines! Use clear and friendly language to show us you can connect with our users effectively.
Tailor Your Application: Don’t just send a generic application. Take a moment to highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our mission!
Be Yourself: We want to get to know the real you! Let your personality come through in your application. Share your passion for technology and how you handle challenges – it’ll help us see if you’re a good fit for our team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Flo Health Inc.
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Flo’s app and its features. Understand how it helps users with their health and be ready to discuss how you can contribute to enhancing user experience.
✨Showcase Your Communication Skills
Since this role involves responding to users via email, practice clear and concise written communication. Prepare examples of how you've effectively resolved customer issues in the past, highlighting your problem-solving skills.
✨Demonstrate Patience and Resilience
The job requires handling stress and maintaining a positive attitude. Think of scenarios where you’ve successfully managed difficult situations and be ready to share these experiences during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, support processes, and how success is measured in this role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.