At a Glance
- Tasks: Help users with app queries via email and improve support processes.
- Company: Join the world’s #1 health app focused on female health.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Freelance role with a unique 2/2 work schedule.
- Why this job: Make a real impact in digital health while working remotely.
- Qualifications: Strong English skills, communication, problem-solving, and tech-savvy.
Remote position with 400M+ downloads and 75M+ monthly users. Flo is the world’s #1 health app on a mission to build a better future for female health. We are looking for an independent contractor (EU time zone) for a freelance contract.
Your Experience
- Excellent command of English is a must
- Strong communication and problem-solving skills
- Patience and an ability to handle stress
- Love of modern technologies
- Knowledge of one more foreign language will be a plus (nice to have)
Responsibilities
- Responding to user requests about the app usage in a timely and accurate way via email
- Escalating issues to the engineering team
- Identifying and analyzing user needs to provide insights to the product team
- Contributing to the projects that would help to improve our current Support processes
Your targets will be:
- Achieving and maintaining high answering speed and support quality results
Please note that this position is offered strictly on a freelance contractor basis, meaning you will not be eligible for any employee benefits, including but not limited to health insurance, paid leave, or other employment-related entitlements. The compensation for this role is set at an hourly rate of up to €9.10 gross EUR.
How we work
We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.
What you’ll get
- Competitive salary and annual reviews
- Opportunity to participate in Flo’s performance incentive scheme
- Paid holiday, sick leave, and female health leave
- Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
- Accelerated professional growth through world-changing work and learning support
- Flexible office + home working, up to 2 months a year working abroad
- 5-week fully paid sabbatical at 5-year Floversary
- Flo Premium for friends & family, plus more health, pension and wellbeing perks
Diversity, equity and inclusion
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.
Customer Support Specialist - 2/2 schedule - Freelance Contract employer: Flo Health Inc.
Flo is an exceptional employer, offering a dynamic and mission-driven work environment that prioritises employee growth and well-being. With competitive compensation, flexible working arrangements, and a strong commitment to diversity and inclusion, we empower our team members to thrive while contributing to meaningful advancements in female health. Join us in shaping the future of digital health with a supportive culture that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist - 2/2 schedule - Freelance Contract
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Flo Health Inc. might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Customer Support Specialist - 2/2 schedule - Freelance Contract
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Flo Health Inc. know if you can meet their needs without any hiccups!
Tailor Your Application to Flo Health Inc.:Every company has its vibe and customer approach. Research Flo Health Inc.'s mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Flo Health Inc.
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Flo Health Inc..
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
