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- Tasks: Welcome and support travellers at our new FlixShop, ensuring smooth operations.
- Company: Join Flix, a tech-driven mobility provider focused on sustainable travel.
- Benefits: Wellbeing support, learning opportunities, and a mentoring programme to boost your career.
- Other info: Dynamic environment with flexible shifts and opportunities for personal growth.
- Why this job: Make a real impact in the travel industry while promoting green mobility.
- Qualifications: 2+ years in customer-facing roles; strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About the Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station.
- Support travelers with personalised travel advice and promote FlixBus products and services.
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers.
- Assist passengers during disruptions by providing timely updates and practical solutions.
- Monitor and report operational issues such as delays, competitor activity, or customer feedback.
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop.
- Use digital tools (apps, tablets) to support efficient station operations and communication.
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.).
- Fluent in English; additional languages are a plus.
- Strong communication and interpersonal skills with a friendly, supportive presence.
- Resilient under pressure and able to remain professional in challenging situations.
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00.
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment.
We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Station Agent FlixBus Shop employer: FlixBus
Contact Detail:
FlixBus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Agent FlixBus Shop
✨Tip Number 1
Get to know the Flix brand inside out! Familiarise yourself with our mission and values, especially our focus on sustainable travel. This will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a frontline role, think of scenarios where you might need to handle tricky situations or provide support. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Reach out to current or former Flix employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work at the FlixShop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Station Agent FlixBus Shop
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about working at Flix and how you can contribute to making travel more accessible and sustainable.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your customer-facing experience and any relevant skills that align with the role of a Station Agent. We want to see how you fit into our mission!
Be Professional Yet Friendly: Remember, you’ll be the face of Flix at the Edinburgh shop! Use a friendly tone in your application while maintaining professionalism. This will give us a glimpse of how you’ll interact with our passengers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FlixBus
✨Know Your Stuff
Before the interview, make sure you understand FlixBus's mission and values. Familiarise yourself with their services and how they promote sustainable travel. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Since the role is all about supporting travellers, prepare examples from your past experiences where you've provided excellent customer service. Think of situations where you handled challenges or went above and beyond for a customer – this will highlight your suitability for the position.
✨Be Ready for Scenarios
Expect situational questions that assess how you'd handle disruptions or difficult customers. Practice responses that demonstrate your problem-solving skills and ability to stay calm under pressure. This will reassure them that you can manage the fast-paced environment at the FlixShop.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.