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- Tasks: Welcome and guide passengers, manage operations, and promote sustainable travel.
- Company: Flix, a tech-driven mobility provider focused on accessible and affordable travel.
- Benefits: Wellbeing support, learning opportunities, mentoring, and a dynamic work environment.
- Other info: Flexible shifts and opportunities for personal and professional growth.
- Why this job: Join a passionate team making travel smarter and greener for everyone.
- Qualifications: 2+ years in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 24000 - 30000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About the Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station.
- Support travelers with personalised travel advice and promote FlixBus products and services.
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers.
- Assist passengers during disruptions by providing timely updates and practical solutions.
- Monitor and report operational issues such as delays, competitor activity, or customer feedback.
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop.
- Use digital tools (apps, tablets) to support efficient station operations and communication.
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.).
- Fluent in English; additional languages are a plus.
- Strong communication and interpersonal skills with a friendly, supportive presence.
- Resilient under pressure and able to remain professional in challenging situations.
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00.
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment.
We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Shop & Station Agent employer: FlixBus
Contact Detail:
FlixBus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop & Station Agent
✨Tip Number 1
Get to know the company! Research Flix and its mission to promote sustainable travel. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a role that involves direct interaction with passengers, think of scenarios where you can demonstrate your friendly and supportive presence. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in your previous roles, mention it in your conversations. Show that you’re motivated and ready to take initiative, just like Flix encourages its team to do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at Flix.
We think you need these skills to ace Shop & Station Agent
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences that highlight your enthusiasm for helping others explore the world sustainably. We want to see how you connect with our mission at Flix.
Tailor Your Application: Make sure to customise your CV and cover letter for the Shop & Station Agent role. Highlight your customer-facing experience and any relevant skills that match the job description. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we aim for at Flix. Use a warm tone while maintaining professionalism, as this will give us a glimpse of how you might interact with our passengers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Flix!
How to prepare for a job interview at FlixBus
✨Know Your Stuff
Before the interview, make sure you understand Flix's mission and values. Familiarise yourself with their services and how they promote sustainable travel. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Skills
Since the role is all about customer interaction, prepare examples from your past experiences where you provided excellent service. Think of situations where you handled difficult customers or went above and beyond to assist someone. This will demonstrate your ability to thrive in a customer-facing role.
✨Be Ready for Scenarios
Expect situational questions that assess how you'd handle various challenges, like delays or customer complaints. Practice your responses to these scenarios, focusing on your problem-solving skills and how you can keep a positive attitude under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or what success looks like in this role. This shows you're engaged and serious about contributing to the team at Flix.