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- Tasks: Welcome and support travellers at our new FlixShop, ensuring smooth operations.
- Company: Join Flix, a tech-driven mobility provider focused on sustainable travel.
- Benefits: Wellbeing support, learning opportunities, and a mentoring programme to boost your career.
- Other info: Dynamic environment with opportunities for growth and creativity.
- Why this job: Make a real impact in helping people travel smart and sustainably every day.
- Qualifications: 2+ years in customer-facing roles; strong communication skills and a friendly attitude.
The predicted salary is between 22000 - 26000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About the Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station
- Support travelers with personalised travel advice and promote FlixBus products and services
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers
- Assist passengers during disruptions by providing timely updates and practical solutions
- Monitor and report operational issues such as delays, competitor activity, or customer feedback
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop
- Use digital tools (apps, tablets) to support efficient station operations and communication
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.)
- Fluent in English; additional languages are a plus
- Strong communication and interpersonal skills with a friendly, supportive presence
- Resilient under pressure and able to remain professional in challenging situations
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Shop Assistant employer: FlixBus
Contact Detail:
FlixBus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant
✨Tip Number 1
Get to know Flix and its mission! Before you step into that interview, do a bit of homework on our green mobility goals and how we operate. This will show us you're genuinely interested and ready to contribute to our vision.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with passengers daily, think of scenarios where you might need to handle tricky situations. We love seeing candidates who can stay calm and friendly under pressure.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital tools and apps that could help in station operations. We’re all about efficiency, so demonstrating your comfort with technology can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on being part of the Flix family right from the start!
We think you need these skills to ace Shop Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and travel. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We’re looking for those 2+ years of experience, so connect the dots between what you’ve done and what we need at Flix. It’s all about showing us how you fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at FlixBus
✨Know Your Stuff
Before the interview, make sure you understand Flix's mission and values. Familiarise yourself with their services and how they promote sustainable travel. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Skills
Since the role is all about customer interaction, prepare examples from your past experiences where you've provided excellent service. Think of situations where you handled difficult customers or went above and beyond to assist someone. This will highlight your suitability for the position.
✨Be Ready for Scenarios
Expect situational questions that assess how you'd handle challenges at the shop. For instance, think about how you would manage a delay or a customer complaint. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.