At a Glance
- Tasks: Drive performance of the UK coach network and ensure high-quality service delivery.
- Company: Flix, a tech-driven leader in making travel accessible and sustainable.
- Benefits: Competitive pay, hybrid work model, wellbeing support, and learning opportunities.
- Other info: Flexible work options and a culture that encourages ownership and creativity.
- Why this job: Join a dynamic team and make a real impact in the transport industry.
- Qualifications: 2-4 years in a fast-paced environment, strong data analysis skills, and stakeholder management.
The predicted salary is between 36000 - 44000 £ per year.
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. The UK's intercity coach market has been revolutionised by Flixbus. We are now looking to expand our strong, dynamic and ambitious team. To support our ambitious growth, we are looking for a Regional Operations Manager (m/f/d). In this role, you’ll drive the performance of our UK coach network by working directly with bus partners, drivers, and operational stakeholders to ensure reliable, high-quality service delivery. This role blends hands-on operational coordination with data-driven decision-making to strengthen network resilience and customer experience. Ideal for someone with transport or mobility industry experience who thrives in a fast-paced, partner-facing environment. This position will be based in London.
About the Role
- Partner Support & Relationship Management: Support the implementation and upholding of Flix standards with bus partners, both onboard the vehicle and within the driving team.
- Operational Coordination & Support: Own and drive operational performance across nominated bus partners, ensuring coach services are delivered reliably, efficiently and to the highest quality standards.
- Data Analysis & Insights: Analyze large datasets, deriving and presenting insights about bus partner operational performance.
- Reporting & Performance Planning: Build reports and monitor the quality of our bus partners, driving network quality through a deep understanding of our data and service performance.
- Product & Process Improvement: Identify improvement opportunities in our customer-facing product and build business cases for feature development.
- Onboarding & Training: Support bus partners in their operational staff and driver training, ensuring drivers contribute to a great Flix experience for passengers.
- Customer Experience & Complaint Resolution: Address customer complaints, liaising with the Flix customer service team to improve processes and enhance the experience for customers.
About You
- 2–4 years' experience in a fast-paced, high-growth environment, ideally within transport, mobility, logistics or a similarly complex operational setting.
- Proven track record of strong results in a data-analytical role, with a data-driven approach to decision-making.
- Excellent stakeholder management skills across bus partners, local authorities and senior internal stakeholders. English fluency is a must.
- Proficient in Excel and the wider Microsoft Office suite; experience with PowerBI and AI tools beneficial.
- Comfortable learning new operational systems and digital platforms, including Flix systems – Planr, Playstation, OneOps Control.
- Ability to work independently, with a willingness to travel across the UK and attend the London office as required.
- Experience handling operational incidents and delivering excellent customer service.
- Experience working in a scale-up or high-growth international environment (beneficial).
We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Manager Regional Operations UK (m/f/d) in London employer: FlixBus
FlixBus is an excellent employer, offering a dynamic work environment in Leeds where you can make a real impact on passenger experiences. With a strong focus on employee growth and development, we provide comprehensive training and opportunities for advancement within the company. Our supportive team culture fosters collaboration and innovation, ensuring that every employee feels valued and empowered to contribute to our mission of delivering seamless travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Regional Operations UK (m/f/d) in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like FlixBus.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FlixBus. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Manager Regional Operations UK (m/f/d) in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FlixBus, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FlixBus and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into FlixBus. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at FlixBus
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FlixBus.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FlixBus.
