Agent Shops and Stations (Leeds, On-site)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for motivated and driven individuals who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

About the Role

• Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip.
• Driver and departure coordination: Support drivers with check-ins, ticket checks, and pre-departure quality and roadworthiness inspections.
• Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates.
• Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams.
• Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact.
• Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near-misses are proactively escalated.
• Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles.

About You

• Love providing great customer service, have experience in customer-facing roles and excellent communication skills.
• You are proactive, motivated, autonomous and have a desire to grow with a business.
• You thrive in high pressure, fast moving and dynamic environments.
• You can prioritise key tasks and make quick decisions, sometimes on limited information.
• Have the ability to deal with difficult situations whilst remaining professional at all times.
• You have a strong awareness of health & safety in a busy operational environment and act to keep people safe.
• You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times.

We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!