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- Tasks: Welcome and guide passengers, manage operations, and promote sustainable travel.
- Company: Flix, a tech-driven mobility provider focused on accessible and eco-friendly travel.
- Benefits: Wellbeing support, learning opportunities, mentoring, and a dynamic work environment.
- Other info: Opportunity to grow your career while making a real impact.
- Why this job: Join a passionate team making travel smarter and greener for everyone.
- Qualifications: 2+ years in customer-facing roles; strong communication skills; flexible with shifts.
The predicted salary is between 24000 - 30000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About the Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station.
- Support travelers with personalised travel advice and promote FlixBus products and services.
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers.
- Assist passengers during disruptions by providing timely updates and practical solutions.
- Monitor and report operational issues such as delays, competitor activity, or customer feedback.
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop.
- Use digital tools (apps, tablets) to support efficient station operations and communication.
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.).
- Fluent in English; additional languages are a plus.
- Strong communication and interpersonal skills with a friendly, supportive presence.
- Resilient under pressure and able to remain professional in challenging situations.
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00.
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment.
We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Shop & Station Agent in Edinburgh employer: FlixBus
Contact Detail:
FlixBus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop & Station Agent in Edinburgh
✨Tip Number 1
Get to know the company! Research Flix and its mission to promote sustainable travel. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since the role is all about supporting travellers, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Be proactive! If you get the chance to visit the FlixShop before your interview, do it. Familiarise yourself with the space and operations. It’ll give you a leg up and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at Flix.
We think you need these skills to ace Shop & Station Agent in Edinburgh
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us know why you’re excited about the travel industry and how you can contribute to our mission of making travel more accessible and sustainable. A personal touch goes a long way!
Highlight Relevant Experience: Make sure to showcase your customer-facing experience, especially in roles like transport, hospitality, or retail. We want to see how your skills can help create a smooth and friendly experience for our passengers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Shop & Station Agent position. We can’t wait to hear from you!
How to prepare for a job interview at FlixBus
✨Know Your Stuff
Before the interview, make sure you understand Flix's mission and values. Familiarise yourself with their services and how they promote sustainable travel. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Skills
Since the role is all about customer interaction, prepare examples from your past experiences where you provided excellent service. Think of situations where you handled difficult customers or went above and beyond to assist someone. This will highlight your suitability for the Shop & Station Agent position.
✨Be Ready for Scenarios
Expect situational questions that assess how you would handle disruptions or operational issues. Practice responses that demonstrate your problem-solving skills and ability to stay calm under pressure. This will reassure the interviewers that you can manage real-life challenges effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the company's future plans. This shows your enthusiasm for the role and helps you gauge if Flix is the right fit for you.