Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome and guide passengers, manage operations, and promote sustainable travel.
- Company: FlixBus, a tech-driven mobility provider focused on accessible travel.
- Benefits: Travel perks, wellbeing support, learning opportunities, and mentoring.
- Other info: Flexible shifts and excellent career growth potential.
- Why this job: Join a dynamic team making travel smarter and greener in Edinburgh.
- Qualifications: 2+ years in customer service, strong communication skills, and digital tool proficiency.
The predicted salary is between 24000 - 30000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About The Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station
- Support travelers with personalised travel advice and promote FlixBus products and services
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers
- Assist passengers during disruptions by providing timely updates and practical solutions
- Monitor and report operational issues such as delays, competitor activity, or customer feedback
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop
- Use digital tools (apps, tablets) to support efficient station operations and communication
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.)
- Fluent in English; additional languages are a plus
- Strong communication and interpersonal skills with a friendly, supportive presence
- Comfortable using digital tools to manage day-to-day station tasks
- Resilient under pressure and able to remain professional in challenging situations
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Station Agent FlixBus Shop employer: Flix
Contact Detail:
Flix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Agent FlixBus Shop
✨Tip Number 1
Get to know FlixBus inside out! Familiarise yourself with our services and values, especially our green mobility mission. This way, when you chat with us during the interview, you can show your passion for making travel more sustainable.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help passengers, especially during disruptions. We want to see how you handle pressure and keep things friendly and professional.
✨Tip Number 3
Be ready to showcase your digital skills! Since we use apps and tablets for station operations, brush up on your tech know-how. Show us that you're comfortable with digital tools and can adapt quickly.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re serious about joining our team. Don’t forget to highlight your relevant experience in customer-facing roles!
We think you need these skills to ace Station Agent FlixBus Shop
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about working with Flix and how you can contribute to making travel more accessible and sustainable.
Highlight Customer Service Skills: Since this role is all about supporting travellers, make sure to emphasise your customer-facing experience. Use specific examples from your past roles to demonstrate how you've provided excellent service and handled challenging situations with a friendly attitude.
Be Digital Savvy: Mention your comfort with digital tools in your application. Whether it’s apps, tablets, or other tech, show us how you’ve used these tools in previous jobs to improve efficiency or enhance customer interactions. We love tech-driven solutions!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Highlight relevant skills and experiences that align with what we’re looking for at Flix. And remember, apply through our website for the best chance!
How to prepare for a job interview at Flix
✨Know Your Stuff
Familiarise yourself with FlixBus and its mission. Understand their commitment to sustainable travel and how they operate. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or provided exceptional support, as this role is all about ensuring a smooth experience for travellers.
✨Be Tech-Savvy
Since you'll be using digital tools daily, brush up on any relevant apps or software that might be used in the role. Mention your comfort with technology during the interview to highlight your readiness for the job.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle stressful situations. Be ready to discuss how you managed them while maintaining professionalism. This will demonstrate your resilience and ability to thrive in a fast-paced environment.