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- Tasks: Welcome and support travellers at our new FlixShop in Edinburgh.
- Company: Join Flix, a tech-driven mobility provider focused on sustainable travel.
- Benefits: Enjoy travel perks, wellbeing support, and learning opportunities.
- Other info: Dynamic environment with opportunities for growth and mentorship.
- Why this job: Make a real impact in helping people travel smart and sustainably.
- Qualifications: 2+ years in customer-facing roles and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About The Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station
- Support travelers with personalised travel advice and promote FlixBus products and services
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers
- Assist passengers during disruptions by providing timely updates and practical solutions
- Monitor and report operational issues such as delays, competitor activity, or customer feedback
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop
- Use digital tools (apps, tablets) to support efficient station operations and communication
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.)
- Fluent in English; additional languages are a plus
- Strong communication and interpersonal skills with a friendly, supportive presence
- Comfortable using digital tools to manage day-to-day station tasks
- Resilient under pressure and able to remain professional in challenging situations
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment
We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Shop Assistant employer: Flix
Contact Detail:
Flix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant
✨Tip Number 1
Get to know Flix and its mission! Before your interview, dive into what makes Flix tick. Understanding our green mobility goals and how you can contribute will show you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a role that’s all about helping travellers, think of scenarios where you’ve gone above and beyond for customers. Share those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your digital savvy! We love tech at Flix, so brush up on any apps or tools you've used in previous roles. Being comfortable with technology will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at the Edinburgh FlixShop!
We think you need these skills to ace Shop Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and travel. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We’re looking for those 2+ years of experience, so connect the dots between what you’ve done and what we need at Flix. It’s all about showing us how you fit!
Be Specific About Skills: Don’t just list your skills; give us examples of how you’ve used them in real situations. Whether it’s handling cash or using digital tools, show us how you’ve made an impact in previous roles. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our mission there!
How to prepare for a job interview at Flix
✨Know Your Stuff
Before the interview, make sure you understand Flix's mission and values. Familiarise yourself with their services and how they promote sustainable travel. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Skills
Since the role is all about customer interaction, prepare examples from your past experiences where you've provided excellent service. Think of situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the position.
✨Be Tech-Savvy
As you'll be using digital tools in your role, brush up on any relevant technology or apps that might be used at the FlixShop. If you're comfortable with tech, mention it during the interview to demonstrate your readiness for the job.
✨Stay Calm Under Pressure
The job can be fast-paced and challenging, so think of examples where you've handled stressful situations well. Share how you maintained professionalism and provided solutions during disruptions, as this will reassure them of your resilience.