Senior Regional Operations Manager

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We are the UKs fastest growing intercity coach network and are looking to expand our operations team.

About the Role

• Ensure High-Quality Passenger Experience: You ensure that our operators deliver consistently high quality across the network, aiming to be the preferred travel option in the UK through punctual, clean, and comfortable journeys.
• Build and Maintain Strong Operator Relationships: You develop positive, productive partnerships with our operators, supporting them with onboarding, vehicle standards, cleaning regimes, and driver training to meet our customer promise and are responsible for their performance on the network.
• Drive Operational Excellence and Scalability: You contribute to scalable operations by establishing and managing efficient processes, governance, and policies, ensuring we're prepared for continued growth.
• Monitor and Improve Performance: You analyze performance data, particularly punctuality, and work with operators and internal teams to implement improvements and ensure reliability.
• Coordinate Across Stakeholders: You collaborate with network planning, bus stations, traffic control, customer service, and local authorities to manage timetable changes and support smooth daily operations.
• Enhance Customer-Facing Processes: You ensure that our policies and procedures align with our ambition to be the UK's favourite long-distance travel provider, resolving day-to-day challenges swiftly and effectively.
• Ensure Safety and Compliance: You play a key role in implementing global safety standards and audit processes, safeguarding passengers and ensuring operators are delivering a compliant and safe service.

About You

• Possess a minimum of 5 years of relevant work experience in a fast-paced high-growth environment.
• Have an in-depth knowledge of industry standards.
• Experienced with Excel, beneficial to have experience using PowerBI and SQL.
• Have a process- and KPI-driven mentality and execute tasks with accuracy and punctuality.
• Have the ability to juggle multiple tasks and projects with strict deadlines.
• Have a highly analytical way of thinking and enjoy large datasets.
• You are able to commute to our London office each day (Mon-Fr).

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you're ready to grow and lead your journey, Flix is the place for you!