At a Glance
- Tasks: Provide top-notch customer support and coordinate operations at Leeds Station.
- Company: Join Flix, a tech-driven travel company focused on accessibility and sustainability.
- Benefits: Enjoy travel perks, wellbeing support, and opportunities for personal growth.
- Other info: Flexible shifts with excellent career development opportunities.
- Why this job: Make a real impact in a dynamic environment while shaping your career.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude.
The predicted salary is between 36000 - 44000 £ per year.
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for motivated and driven individuals who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
- Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip.
- Driver and departure coordination: Support drivers with check-ins, ticket checks, and pre-departure quality and roadworthiness inspections.
- Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates.
- Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams.
- Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact.
- Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near-misses are proactively escalated.
- Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles.
Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00!
About You
- Love providing great customer service, have experience in customer-facing roles and excellent communication skills.
- You are proactive, motivated, autonomous and have a desire to grow with a business.
- You thrive in high pressure, fast moving and dynamic environments.
- You can prioritise key tasks and make quick decisions, sometimes on limited information.
- Have the ability to deal with difficult situations whilst remaining professional at all times.
- You have a strong awareness of health & safety in a busy operational environment and act to keep people safe.
- You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times.
We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career.
Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Agent Shops and Stations (Leeds, On-site) employer: Flix
Flix is an exceptional employer that champions innovation and collaboration in the heart of London. With a hybrid work model, employees enjoy a flexible work-life balance while being part of a dynamic team focused on driving growth and profitability. The company prioritises professional development, offering ample opportunities for career advancement and fostering a culture where strategic thinkers can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Shops and Stations (Leeds, On-site)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flix. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flix before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Agent Shops and Stations (Leeds, On-site)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flix:Your cover letter is your chance to shine! Tell us why you want to work at Flix specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flix!
How to prepare for a job interview at Flix
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
