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- Tasks: Welcome and guide passengers, manage operations, and promote sustainable travel.
- Company: FlixBus, a tech-driven mobility provider focused on accessible travel.
- Benefits: 12 free travel vouchers, wellbeing support, and learning opportunities.
- Other info: Flexible shifts and a chance to grow in a fast-paced environment.
- Why this job: Join a dynamic team making travel smarter and greener in Edinburgh.
- Qualifications: 2+ years in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About The Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station
- Support travelers with personalised travel advice and promote FlixBus products and services
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers
- Assist passengers during disruptions by providing timely updates and practical solutions
- Monitor and report operational issues such as delays, competitor activity, or customer feedback
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop
- Use digital tools (apps, tablets) to support efficient station operations and communication
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.)
- Fluent in English; additional languages are a plus
- Strong communication and interpersonal skills with a friendly, supportive presence
- Comfortable using digital tools to manage day-to-day station tasks
- Resilient under pressure and able to remain professional in challenging situations
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Station Agent FlixBus Shop in Edinburgh employer: Flix
Contact Detail:
Flix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Agent FlixBus Shop in Edinburgh
✨Tip Number 1
Get to know the FlixBus brand inside out! Familiarise yourself with our mission, values, and services. This way, when you walk into that interview, you can show us just how passionate you are about making travel accessible and sustainable.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Station Agent and how you'd handle them. We want to see that friendly, supportive presence in action, so role-play with a mate or even in front of the mirror!
✨Tip Number 3
Don’t forget to showcase your digital savvy! Since we use apps and tablets for station operations, be ready to discuss your experience with tech tools. Show us how you can make our operations smoother and more efficient.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and being part of our exciting journey in Edinburgh.
We think you need these skills to ace Station Agent FlixBus Shop in Edinburgh
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us know why you're excited about working in the travel industry. Share any personal experiences that highlight your love for exploring new places and helping others do the same!
Highlight Customer Service Skills: Since this role is all about supporting travellers, make sure to showcase your customer-facing experience. Use specific examples from your past roles where you went above and beyond to assist customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Station Agent role at Flix.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flix
✨Know Your Stuff
Familiarise yourself with FlixBus and its mission. Understand their commitment to sustainable travel and how they operate. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or provided exceptional support, as this role is all about making passengers feel welcome and supported.
✨Be Tech-Savvy
Since you'll be using digital tools for station operations, brush up on any relevant apps or software. If you have experience with ticketing systems or customer management tools, be ready to discuss that during the interview.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle stressful situations. Be prepared to share how you managed disruptions or difficult customers while maintaining professionalism. This will demonstrate your resilience and ability to thrive in a fast-paced environment.