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- Tasks: Support travellers at our FlixShop, manage operations, and promote green mobility.
- Company: Flix is a tech-driven mobility provider focused on accessible and sustainable travel.
- Benefits: Enjoy travel perks, wellbeing support, learning opportunities, and a mentoring programme.
- Other info: Join a supportive team that values creativity and personal growth.
- Why this job: Make a real impact in a dynamic environment while helping others travel sustainably.
- Qualifications: 2+ years in customer-facing roles; strong communication skills and digital tool proficiency.
The predicted salary is between 24000 - 30000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission.
Responsibilities
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station
- Support travelers with personalized travel advice and promote FlixBus products and services
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers
- Assist passengers during disruptions by providing timely updates and practical solutions
- Monitor and report operational issues such as delays, competitor activity, or customer feedback
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop
- Use digital tools (apps, tablets) to support efficient station operations and communication
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.)
- Fluent in English; additional languages are a plus
- Strong communication and interpersonal skills with a friendly, supportive presence
- Comfortable using digital tools to manage day-to-day station tasks
- Resilient under pressure and able to remain professional in challenging situations
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career.
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Shop & Station Agent in Edinburgh employer: Flix
Contact Detail:
Flix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop & Station Agent in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into Flix's mission and values. Understanding our green mobility goals will help you connect with the team and show that you're genuinely interested in making travel more accessible.
✨Tip Number 2
Practice your customer service skills! As a Shop & Station Agent, you'll be the face of Flix. Role-play common scenarios with friends or family to boost your confidence in handling passenger queries and disruptions.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with apps and tools that could be used in the role. Being comfortable with technology will not only impress us but also make your day-to-day tasks smoother.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, we want to hear from you. Your unique experiences might just be what we’re looking for, so go ahead and take that leap!
We think you need these skills to ace Shop & Station Agent in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Since the role is all about supporting travellers, make sure to highlight your experience in customer-facing roles. Share specific examples of how you've helped customers in the past, especially in challenging situations.
Be Yourself: Flix values a friendly and supportive presence, so let your personality shine through in your application. Don’t be afraid to show your enthusiasm for travel and the green mobility mission!
Tailor Your Application: Make sure to tailor your CV and cover letter to the job description. Use keywords from the listing, like 'digital tools' and 'operational issues', to show that you understand what Flix is looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Flix team!
How to prepare for a job interview at Flix
✨Know Your Stuff
Before the interview, make sure you understand Flix's mission and values. Familiarise yourself with their services and how they promote green mobility. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Since the role is all about supporting travellers, be ready to share specific examples from your past customer-facing roles. Highlight situations where you provided excellent service, handled disruptions, or resolved issues effectively. This will demonstrate your ability to thrive in a busy environment.
✨Be Tech-Savvy
Flix uses digital tools for station operations, so brush up on any relevant tech skills you have. If you've used apps or tablets in previous jobs, mention this during the interview. Showing that you're comfortable with technology will give you an edge.
✨Stay Calm Under Pressure
The interview might include scenarios where you need to think on your feet. Prepare for questions about how you would handle stressful situations, like delays or customer complaints. Emphasising your resilience and professionalism will reassure them that you can manage challenges effectively.