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- Tasks: Welcome and guide passengers, manage operations, and promote sustainable travel.
- Company: Flix, a tech-driven mobility provider focused on accessible and affordable travel.
- Benefits: Travel perks, wellbeing support, learning opportunities, and mentoring programmes.
- Other info: Flexible shifts and a chance to grow your career in a fast-moving environment.
- Why this job: Join a dynamic team making travel smarter and more sustainable every day.
- Qualifications: 2+ years in customer-facing roles and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Flix (known as FlixBus) is a tech-driven mobility provider aiming to make travel more accessible, sustainable, and affordable. As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission. Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience.
About the Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station.
- Support travelers with personalised travel advice and promote FlixBus products and services.
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers.
- Assist passengers during disruptions by providing timely updates and practical solutions.
- Monitor and report operational issues such as delays, competitor activity, or customer feedback.
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop.
- Use digital tools (apps, tablets) to support efficient station operations and communication.
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.).
- Fluent in English; additional languages are a plus.
- Strong communication and interpersonal skills with a friendly, supportive presence.
- Comfortable using digital tools to manage day-to-day station tasks.
- Resilient under pressure and able to remain professional in challenging situations.
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00.
- Proactive, motivated, and eager to grow in a dynamic, fast-moving environment.
We recognise that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
Shop Assistant in Edinburgh employer: Flix
Contact Detail:
Flix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant in Edinburgh
✨Tip Number 1
Get to know Flix and its mission! Before your interview, dive into what makes Flix unique. Understand their commitment to sustainable travel and think about how you can contribute to that vision. This will show you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a shop assisting travellers, think of scenarios where you might need to handle tricky situations or provide personalised advice. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Show off your digital savvy! Flix uses digital tools for operations, so be ready to discuss your experience with apps and tech. If you’ve used any relevant tools in past jobs, make sure to highlight that during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Flix family. Don’t hesitate – we want to hear from you!
We think you need these skills to ace Shop Assistant in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Since the role is all about supporting travellers, make sure to highlight your experience in customer-facing roles. Share specific examples of how you've helped customers in the past, especially in challenging situations.
Be Authentic and Friendly: We love a friendly vibe! When writing your application, let your personality shine through. Use a conversational tone and show us that you’re genuinely excited about helping passengers and promoting our green mobility mission.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to the job description. Mention how your skills align with what we’re looking for, especially your ability to use digital tools and manage station operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Flix
✨Know Your Stuff
Before the interview, make sure you understand Flix's mission and values. Familiarise yourself with their services and how they promote sustainable travel. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Since the role is all about customer interaction, prepare examples from your past experiences where you've provided excellent service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the demands of the job.
✨Be Tech-Savvy
As you'll be using digital tools in your role, brush up on any relevant technology or apps that might be used at Flix. If you have experience with ticketing systems or customer management software, be ready to discuss it. This will highlight your adaptability and readiness for the role.
✨Stay Calm Under Pressure
The job can be fast-paced and sometimes stressful, so think of examples where you've maintained professionalism in challenging situations. Share how you managed disruptions or difficult customers, as this will illustrate your resilience and problem-solving skills.