Agent Shops and Stations (Leeds, On-site)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00!

About the Role

• Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip
• Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections
• Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates
• Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams
• Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact
• Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated
• Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles

About You

• Love providing great customer service, have experience in customer-facing roles and excellent communication skills
• You are proactive, motivated, autonomous and have a desire to grow with a business
• You thrive in high pressure, fast moving and dynamic environments
• You can prioritise key tasks and make quick decisions, sometimes on limited information
• Have the ability to deal with difficult situations whilst remaining professional at all times
• You have a strong awareness of health & safety in a busy operational environment and act to keep people safe
• You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

What We Offer

• Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you!