At a Glance
- Tasks: Support and train customers on high-tech thermal cameras for military and rescue operations.
- Company: Join Teledyne FLIR, a leader in thermal sensing technology with a strong ethical commitment.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for growth and international travel.
- Why this job: Make a real impact while working with innovative tech and a supportive team.
- Qualifications: Strong mechanical/electrical skills and experience in technical support or engineering.
The predicted salary is between 35000 - 45000 € per year.
As a Service Engineer, you are a vital player in maintaining FLIR's world-leading position in thermal sensing technologies. You will be a part of the Surveillance Service department comprised of technical professionals and engineers. Your focus is post-sale support for high tech cameras, mainly used for military and rescue purposes, often mounted in different airborne vehicles, but also for maritime and land vehicles. You will be highly visible customer support through the performance of the on-site installation, training, and general post-sales support. Your job also takes place in the Teledyne FLIR site, including repairs of complex camera electronics and mechanical equipment, overseeing diagnoses, troubleshooting, and service. Since you are working close to our customers, you need excellent social skills to provide superior customer service.
Responsibilities
- Conduct high-level repair, diagnosis, service, support, and upgrades to primarily airborne but also land and maritime products.
- Under limited supervision, visit customer and operator sites to carry out field analysis and repairs.
- Prepare lesson plans and perform training of customer personnel and maintenance of FLIR equipment.
- Analyze product failure and recommend and implement solutions to enhance product reliability.
- Ad hoc job duties as required/needed in support of overall business needs in engineering, manufacturing, logistics, etc.
- Liaison with customers to keep them informed of the progress of returned equipment.
- Provide effective remote technical support via telephone and email.
- Domestic and international travel 30% of the time.
- Use of our business ERP system (SAP) to determine repair and maintenance costs.
- Assist in the provision out of hours support to contract customers through participation in the evening & weekend call out duty rota.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Excellent customer service attributes.
Qualifications
- Strong mechanical and electrical background to have the ability to problem-solve/troubleshoot complex electronic systems.
- Experience in technical support or engineering environment.
- Have served a recognized apprenticeship or completed a formal college qualification such as City and Guilds in Electronics.
- A working knowledge of ITAR and associated Export Control constraints.
- Fluent in English is a must.
- Driver's license essential.
This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Service Engineer / Technical Trainer employer: FLIR Systems, Inc.
Teledyne FLIR is an exceptional employer that fosters a collaborative and supportive work environment, where Service Engineers are empowered to make a significant impact in the field of thermal sensing technologies. With a strong emphasis on employee growth, you will have access to ongoing training opportunities and the chance to work closely with cutting-edge technology while providing vital support to customers in military and rescue operations. Located at our state-of-the-art facility, you will enjoy a culture that values integrity, innovation, and teamwork, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer / Technical Trainer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical expertise and customer service experience. When you get the chance to meet potential employers, let your work speak for itself.
✨Tip Number 3
Practice makes perfect! Before any interview, do some mock interviews with friends or family. Focus on articulating your problem-solving skills and how you've handled customer support situations in the past.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Service Engineer / Technical Trainer
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your mechanical and electrical background in your application. We want to see how your experience aligns with the technical support and engineering environment we're looking for!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities and qualifications mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be providing customer support!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at FLIR Systems, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your mechanical and electrical knowledge, especially regarding complex electronic systems. Be prepared to discuss specific examples of troubleshooting you've done in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of instances where you've provided excellent customer service. Prepare to share stories that highlight your ability to communicate effectively and resolve issues, as this will demonstrate your fit for the team.
✨Familiarise Yourself with FLIR Products
Take some time to research FLIR's thermal sensing technologies and their applications, particularly in military and rescue scenarios. Being knowledgeable about the products will not only impress your interviewers but also help you understand the challenges you might face in the role.
✨Prepare for Practical Scenarios
Expect to be asked about real-world scenarios you might encounter in the field. Think through how you would approach diagnosing and repairing equipment, and be ready to discuss your thought process. This will showcase your technical acumen and readiness for the job.
