At a Glance
- Tasks: Deliver exceptional customer service and create unforgettable experiences for our guests.
- Company: Join Flip Out UK, the fastest growing adventure park brand in the UK!
- Benefits: Earn up to £12.21 per hour with discounts and cash incentives.
- Other info: Flexible shifts available with great progression opportunities.
- Why this job: Be part of a fun team and make every guest's visit memorable!
- Qualifications: No experience needed, just bring your friendly and lively personality.
Team Member - Leeds, West Yorkshire
We are Flip Out UK. We are the UK\'s fastest growing (and best!) adventure park brand, where fun knows no bounds! We\'re currently on the lookout for vibrant, energetic, and engaging Team Members to join our dynamic team.
Overview
We are all about our guests! As a Team Member, your top focus will be to deliver exceptional customer service, whilst ensuring our guests\' health, safety, and wellbeing are always prioritised. You\'ll create an atmosphere where guests thrive on your infectious personality, making every visit a memorable experience, one guest at a time!
Responsibilities
- Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm. From the moment they walk through the door, throughout their visit, to when they head back home.
- You will be working across all areas of the park including Reception, Diner, Activities Areas, Parties and more!
- Processing transactions (Cash & Card) when working on Reception and Diner
- Conducting and engaging our guests in their safety briefing
- Be the first point of contact for any accidents/incidents that may occur in your area of work
- Uphold our park rules at all times
- Follow all of Flip Out’s regulations/policies and procedures
- Report maintenance issues immediately to your Court Supervisor
- Escalate any complaints to your Shift Manager, swiftly and professionally
- Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
- Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five!
The person we are looking for is:
- Friendly
- Lively
- Interactive
- Professional
- Outgoing
- Upbeat
- Team Player
So if you describe yourself using all of the above, you are in the right place! No experience is required, we are all about finding the right people to join our team! Click Apply to join us in Creating Unforgettable Experiences, One Guest At A Time!
Working Conditions
We are looking for part-time and full-time team members to join us on a zero hour contract covering weekdays and weekends. We have shift availability from 8am-10pm everyday and we work 6 or 8 hour shifts per day.
Rates of Pay & Benefits
- Up to £12.21 per hour
We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise!) The list goes on!
Equality, Diversity & Inclusion
At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Team Member - Leeds, West Yorkshire employer: Flipout
At Flip Out UK, we pride ourselves on being a vibrant and inclusive employer that values our team members as much as our guests. With competitive pay rates, extensive employee benefits including discounts and an employee assistance programme, and a strong focus on internal progression, we create an environment where you can thrive both personally and professionally. Join us in Leeds, where your infectious personality will help create unforgettable experiences for our guests while enjoying a fun and dynamic work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Leeds, West Yorkshire
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Flipout and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Flipout and let us see your personality shine through!
We think you need these skills to ace Team Member - Leeds, West Yorkshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Flipout.
Get Familiar with Our Brand:Before applying, take some time to learn about Flipout and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Flipout
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Flipout.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Flipout will surely appreciate.
