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- Tasks: Lead app development projects and ensure clients maximise their use of our platform.
- Company: Join Fliplet, a fast-growing start-up revolutionising app creation without coding skills.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be part of an innovative team making a real impact in the tech industry.
- Qualifications: 3-4 years in SaaS, app development, or technical consulting; strong project management skills.
- Other info: Dynamic environment with a focus on mentorship and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Who are Fliplet? Fliplet is a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 80 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are growing. Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app-building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we’re looking for ambitious people to join the next stage of our journey.
The Role: Fliplet is looking for a highly skilled and technically confident Senior Customer App Developer (Customer Success Executive) to join our Customer Success team. This role is central to delivering high-impact Service Day projects, supporting client adoption, and ensuring customers gain meaningful, measurable value from the Fliplet platform. You will lead the technical build and configuration of client apps, manage end-to-end delivery of Service Day engagements, and work directly with stakeholders to design, build, and optimise app solutions. This role suits someone who enjoys a mix of project delivery, problem-solving, app design, and client collaboration.
You will partner closely with Account Managers, Customer Success leadership, and our Product and Support teams to ensure client needs are understood, scoped correctly, and delivered to an exceptional standard. You will also mentor Junior App Developers, contribute to delivery best practices, and play a key role in elevating how we build and deliver client solutions through Fliplet. This is a hands-on, delivery-focused role for someone who thrives in a fast-moving SaaS environment, enjoys ownership, and can turn requirements into elegant, scalable, user-friendly app experiences.
Customer Success Senior App Developer Mission: Deliver high-value app projects and client solutions using Service Days, ensuring customers maximise adoption while maintaining commercial viability and longevity.
Key Responsibilities:
- Service Day Delivery & Technical App Development: Lead end-to-end delivery of client app projects, owning everything from requirements gathering to final deployment. Manage multiple Service Day engagements simultaneously, ensuring high-quality, on-time delivery. Scope and estimate Service Day work accurately, translating client needs into clear, deliverable plans that align with commercial contracts. Work directly with Studio Users, Product Owners, and project stakeholders to design, configure, and build app features and functionality. Produce prototypes, proofs of concept, and fully configured app screens using Fliplet Studio (full platform training provided). Ensure all builds are scalable, supportable, and aligned to best practices across UI, UX, data structures, performance, and maintainability. Document all build decisions, configuration steps, and technical considerations for internal and client use.
- Client Engagement & Adoption Support: Drive strong adoption and measurable client outcomes. Lead app adoption workshops, build reviews, and training sessions to maximise value from Service Day delivery. Review client workflows, use cases, and app analytics to identify opportunities for optimisation. Advise clients on best practices for app design, configuration, content management, integrations, and release cycles. Ensure clients understand how to maintain their apps and make informed decisions about future enhancements. Track and report on CSAT for all engagements, ensuring consistently high sentiment and proactively resolving any dissatisfaction.
- Project Governance & Delivery Standards: Ensure high-quality, commercially viable delivery. Maintain accurate project notes, timelines, and deliverables throughout the Service Day lifecycle. Uphold delivery standards for scoping, configuration, QA, documentation, and handover. Ensure every Service Day is logged, justified, and tracked, preventing scope creep and protecting commercial margins. Participate in internal QA processes and contribute to defining quality frameworks for the CS function.
- Customer Relationship Management & Insights: Support clients as a trusted technical advisor throughout their app journey. Act as the lead technical contact during Service Day delivery, communicating progress, risks, and recommendations. Surface expansion opportunities to Account Managers based on observed needs, upcoming features, or client ambition. Share structured insights from Service Days with Product, Support, and CS Leadership to influence roadmap priorities and customer strategy. Contribute to predictive risk identification using client behaviour, project blockers, and adoption signals.
- Mentoring, Enablement & Continuous Improvement: Strengthen the CS team’s capability and build repeatable excellence. Provide mentoring, coaching, and support to Junior App Developers. Review their designs, prototypes, documentation, and client deliverables to ensure quality. Contribute reusable components, templates, and best-practice frameworks to improve delivery efficiency across the team. Support development of CS methodologies, delivery frameworks, documentation standards, and internal training resources. Drive innovation by recommending ways to improve Service Day workflows, delivery efficiency, and app development practices.
- Product Knowledge, Technical Expertise & Internal Collaboration: Represent the technical voice of CS within the Retention function. Maintain deep knowledge of Fliplet Studio and emerging features. Work closely with Product Managers to test and document new features ahead of release. Identify recurring technical trends from Service Day work and feed these into product improvements. Collaborate with Support to resolve client issues uncovered during delivery and provide context for recurring behaviour.
Performance Metrics (Tracked Monthly): Strong performers consistently achieve: High client CSAT for all Service Day engagements, Accurate project scoping and delivery within agreed Service Day estimates, Repeat Service Day bookings and strong client sentiment, Identification of qualified expansion opportunities (CQLs) for AMs, High-quality builds with minimal rework or escalations, Strong contribution to templates, documentation, and team capability.
Requirements:
- Experience: 3–4+ years in a SaaS implementation, app development, technical consulting, or similar role. Proven experience managing multiple client-facing projects. Strong technical aptitude — low-code/no-code experience highly beneficial. Experience gathering requirements, estimating work, and delivering structured builds. Knowledge of UI/UX principles or experience designing user interfaces is advantageous. Experience mentoring or supporting junior colleagues is a plus.
- Technical Skills (nice To Have): Basic understanding of HTML, CSS, or JavaScript (beneficial, not essential). Familiarity with mobile/web app configuration. Understanding of data structures, workflows, or integrations.
Senior Customer Success Executive in London employer: Fliplet
Contact Detail:
Fliplet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Fliplet or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of app projects or relevant work, make sure to highlight it during interviews. Demonstrating your technical prowess can set you apart from the competition.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle some real-world scenarios or case studies during interviews. Practising how you’d approach client challenges can showcase your problem-solving skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Fliplet journey.
We think you need these skills to ace Senior Customer Success Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Executive role. Highlight your relevant experience in SaaS, app development, and client engagement to show us you’re the perfect fit!
Showcase Your Technical Skills: We want to see your technical prowess! Include any low-code/no-code experience and mention specific projects where you've successfully delivered app solutions. This will help us understand your capabilities.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and avoid jargon. We appreciate clarity and want to see how you can communicate effectively with clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Fliplet.
How to prepare for a job interview at Fliplet
✨Know Your Stuff
Make sure you have a solid understanding of Fliplet's platform and its features. Familiarise yourself with no-code tools and how they can be applied in app development. This will help you demonstrate your technical confidence during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed client projects or delivered app solutions. Highlight your problem-solving skills and how you've collaborated with stakeholders to achieve measurable outcomes.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about Fliplet’s current projects, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Demonstrate Your Mentoring Skills
Since the role involves mentoring junior developers, be ready to discuss your experience in coaching others. Share examples of how you've supported colleagues in their development and contributed to team success.
