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- Tasks: Lead the Customer Success team to ensure client satisfaction and operational excellence.
- Company: Join Fliplet, a fast-growing no-code app-building platform trusted by top law firms.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving success in a dynamic environment.
- Qualifications: Proven experience in customer success and strong leadership skills.
- Other info: Be part of a rapidly expanding company with a global reach and innovative culture.
The predicted salary is between 43200 - 72000 £ per year.
Fliplet is a fast-growing no-code / low-code app-building platform used by over 60 leading law firms and professional services organisations globally. We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Today, over 120,000 users across 20+ countries rely on Fliplet every month. We’re at an important stage of growth: the product is proven, the client base is sophisticated, and the next phase is about operational excellence, consistency, and scale.
Role: Head of Customer Success (Operations & Enablement)
Mission: To own and run the Customer Success engine end to end — ensuring predictable delivery, measurable adoption, and scalable CS operations that support.
Head of Customer Success in London employer: Fliplet
Contact Detail:
Fliplet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Fliplet. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success. Make sure to tailor them to the no-code/low-code space to catch their eye.
✨Tip Number 3
Be ready for the interview! Research Fliplet’s products and think about how you can contribute to their mission. Prepare questions that show your interest in their growth and operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fliplet team.
We think you need these skills to ace Head of Customer Success in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about helping customers succeed and how you can contribute to our mission at Fliplet.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the Head of Customer Success role. We’re looking for specific examples of how you've driven customer success in previous positions, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fliplet
✨Know the Product Inside Out
Before your interview, make sure you understand Fliplet's no-code/low-code platform thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will not only show your genuine interest but also help you discuss how you can enhance customer success using the platform.
✨Demonstrate Your Customer-Centric Approach
As the Head of Customer Success, you'll need to showcase your ability to put customers first. Prepare examples from your past experiences where you've successfully improved customer satisfaction or engagement. Highlight specific strategies you've implemented that led to measurable results.
✨Prepare for Operational Excellence Questions
Given the focus on operational excellence and scalability, be ready to discuss your experience in streamlining processes and improving efficiency. Think about metrics you've used to measure success and how you've adapted operations to meet growing demands.
✨Showcase Your Leadership Skills
In this role, you'll be leading a team, so it's crucial to demonstrate your leadership style. Prepare to talk about how you've motivated teams in the past, resolved conflicts, and fostered a culture of collaboration. Use specific examples to illustrate your approach to enablement and support.
