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- Tasks: Manage customer projects, ensuring timely delivery and high satisfaction while using Fliplet Studio.
- Company: Join Fliplet, a fast-growing start-up revolutionising app creation without coding skills.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of an innovative team making app development accessible to everyone.
- Qualifications: Strong technical aptitude, project management skills, and basic knowledge of CSS and HTML.
- Other info: Dynamic work environment with a focus on customer success and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Fliplet is a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 80 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are growing. Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app-building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we’re looking for ambitious people to join the next stage of our journey.
Fliplet is seeking a skilled and proactive Customer Success Executive - Customer App Designer Level II to join our dynamic team. This role is critical in managing and executing moderately complex deployments for clients with growth potential. The ideal candidate will have a strong technical aptitude and project management expertise, enabling them to collaborate effectively with more senior App Consultants on more complex deployments for larger customers. They will be responsible for ensuring seamless project delivery, meeting timelines, and exceeding customer satisfaction by proactively addressing technical challenges and coordinating cross-functional efforts.
Key Responsibilities
- Manage multiple customer projects, ensuring timely, high-quality delivery.
- Gather comprehensive requirements from customers and draft accurate service estimates.
- Develop detailed project plans with clear timelines and deliverables, ensuring they remain up to date throughout the project lifecycle.
- Utilize your technical skills, including basic CSS and HTML, to build prototypes using Fliplet Studio that align with customer expectations. Fliplet Studio training will be provided, but strong technical aptitude is a must.
- Identify trends in customer needs to develop tailored solutions.
- Collaborate with developers to ensure successful app delivery, bridging the gap between client needs and technical implementation.
- Escalate customer issues to appropriate internal teams for resolution, providing consistent follow-up and feedback to customers.
- Maintain regular communication with customers to provide project updates, gather feedback, and ensure their satisfaction throughout the project lifecycle.
Customer Onboarding
- Assist customers in defining their goals and success metrics, including key milestones, testing and usage targets.
- Establish a clear Onboarding Project Plan with timelines and milestones for new customers.
- Implement proactive measures to prevent issues.
Customer Relationship Management, Engagement And Feedback
- Serve as the customer's primary point of contact during project deployment, ensuring their concerns and feedback are communicated to internal teams.
- Develop customer relationships and identify new opportunities to strengthen them.
- Identify and mitigate project risks and adjust plans to ensure satisfaction.
- Advise on best practices for Fliplet use and suggest future use cases.
- Advocate for customers in internal meetings.
- Help run and continuously improve customer success plays to strengthen client relationships, drive value, and proactively reduce churn risk.
Product Knowledge, Technical Support & Training
- Demonstrate deep product knowledge and provide tailored recommendations to meet customer needs.
- Advise customers on HTML and CSS techniques to enhance app functionality and appearance.
- Collaborate with the product team and developers to design and implement templates and reusable code snippets tailored to common use cases.
- Schedule and conduct training sessions, guiding new customers through Fliplet’s initial setup and configuration, key features and functionalities.
- Proactively offer suggestions and solutions to improve the customer's experience with Fliplet apps.
- Ensure customer issues and bugs are logged through the Support team.
- Provide demos and training to keep users informed about updates, new features, and industry trends.
- Assess training impact and suggest improvements.
Performance Metrics
- Maintain individual Customer Satisfaction (CSAT) scores.
- Adherence to project and task estimates.
Customer Success Executive in London employer: Fliplet
Contact Detail:
Fliplet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in London
✨Tip Number 1
Get to know the company inside out! Research Fliplet's products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your project management skills and any technical experience you have, especially with CSS and HTML. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Customer Success Executive, you'll be the main point of contact for clients. Use your application to demonstrate your ability to communicate clearly and effectively. Share examples of how you've managed customer relationships in the past.
Be Proactive: We love candidates who take initiative! In your application, mention any experiences where you identified customer needs or solved problems before they escalated. This shows us you're ready to hit the ground running.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fliplet
✨Know Your Product Inside Out
Before the interview, make sure you understand Fliplet's app-building platform and its unique features. Familiarise yourself with no-code tools and how they benefit users, especially in the law industry. This knowledge will help you demonstrate your enthusiasm and ability to engage with customers effectively.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you've successfully managed timelines and deliverables. Be ready to discuss how you gathered requirements and ensured customer satisfaction. Highlight any experience you have with technical challenges and how you overcame them, as this will resonate well with the role.
✨Demonstrate Technical Aptitude
Brush up on basic CSS and HTML skills, as these are essential for the role. You might be asked to discuss how you would use these skills to build prototypes or enhance app functionality. Showing that you can bridge the gap between technical implementation and client needs will set you apart.
✨Engage with Customer Success Strategies
Think about how you would approach customer onboarding and relationship management. Prepare to discuss strategies for maintaining communication, gathering feedback, and identifying opportunities for improvement. This will show your proactive mindset and commitment to customer success, which is crucial for the role.
