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For Companies At a Glance
- Tasks: Manage customer projects, ensuring timely delivery and high satisfaction.
- Company: Join Fliplet, a fast-growing start-up revolutionising app development.
- Benefits: 20 days holiday, professional development budget, and health perks.
- Why this job: Be part of an innovative team making a real impact in tech.
- Qualifications: 2-3 years in a similar role with strong project management skills.
- Other info: Collaborative culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Who are Fliplet? Fliplet is a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 80 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are growing. Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app-building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we’re looking for ambitious people to join the next stage of our journey.
The Role
Fliplet is seeking a skilled and proactive Customer Success Executive - Customer App Designer Level II to join our dynamic team. This role is critical in managing and executing moderately complex deployments for clients with growth potential. The ideal candidate will have a strong technical aptitude and project management expertise, enabling them to collaborate effectively with more senior App Consultants on more complex deployments for larger customers. They will be responsible for ensuring seamless project delivery, meeting timelines, and exceeding customer satisfaction by proactively addressing technical challenges and coordinating cross-functional efforts.
Key Responsibilities
- Customer Delivery & Project Management
- Manage multiple customer projects, ensuring timely, high-quality delivery.
- Gather comprehensive requirements from customers and draft accurate service estimates.
- Develop detailed project plans with clear timelines and deliverables, ensuring they remain up to date throughout the project lifecycle.
- Utilize your technical skills, including basic CSS and HTML, to build prototypes using Fliplet Studio that align with customer expectations.
- Identify trends in customer needs to develop tailored solutions.
- Collaborate with developers to ensure successful app delivery, bridging the gap between client needs and technical implementation.
- Escalate customer issues to appropriate internal teams for resolution, providing consistent follow-up and feedback to customers.
- Maintain regular communication with customers to provide project updates, gather feedback, and ensure their satisfaction throughout the project lifecycle.
- Customer Onboarding
- Assist customers in defining their goals and success metrics, including key milestones, testing and usage targets.
- Establish a clear Onboarding Project Plan with timelines and milestones for new customers.
- Implement proactive measures to prevent issues.
- Customer Relationship Management, Engagement And Feedback
- Serve as the customer's primary point of contact during project deployment, ensuring their concerns and feedback are communicated to internal teams.
- Develop customer relationships and identify new opportunities to strengthen them.
- Identify and mitigate project risks and adjust plans to ensure satisfaction.
- Advise on best practices for Fliplet use and suggest future use cases.
- Advocate for customers in internal meetings.
- Help run and continuously improve customer success plays to strengthen client relationships, drive value, and proactively reduce churn risk.
- Product Knowledge, Technical Support & Training
- Demonstrate deep product knowledge and provide tailored recommendations to meet customer needs.
- Advise customers on HTML and CSS techniques to enhance app functionality and appearance.
- Collaborate with the product team and developers to design and implement templates and reusable code snippets tailored to common use cases.
- Schedule and conduct training sessions, guiding new customers through Fliplet’s initial setup and configuration, key features and functionalities.
- Proactively offer suggestions and solutions to improve the customer's experience with Fliplet apps.
- Ensure customer issues and bugs are logged through the Support team.
- Provide demos and training to keep users informed about updates, new features, and industry trends.
- Assess training impact and suggest improvements.
- Performance Metrics
- Net Revenue Retention (NRR)
- Maintain individual Customer Satisfaction (CSAT) scores.
- Adherence to project and task estimates.
- Account expansion opportunities qualified by Account Managers (CQLs).
Requirements
- Experience
- 2-3+ years of professional experience in a similar role and/or company.
- SaaS experience is highly beneficial.
- Skills
- Exceptional project management and organizational skills.
- Strong communication and interpersonal skills.
- Multitasking proficiency.
- Advanced problem-solving with a proactive customer service mindset.
- Proficiency in CRM tools like HubSpot.
- Collaborative team player.
- Technical proficiency in web programming languages (HTML/CSS).
- Experience using AI to accelerate the delivery of CS work, code and learning new skills or technologies.
- Mindset
- Organised and Composed.
- Collaborative Growth.
- Excellence-Driven.
- Strategic Communicator.
- Entrepreneurial Mindset.
- Creative Thinker.
Why Join Fliplet?
- Innovative Environment: Be part of a company that's at the forefront of app development technology.
- Career Growth: Opportunity to grow and develop within a rapidly expanding organization.
- Collaborative Culture: Work alongside a talented and supportive team that values innovation and excellence.
Benefits
At Fliplet our team is our best asset. We are surrounded by smart and talented people who value hard work and who always want to improve.
- 20 days annual holiday for full time employees, rising with service, plus 8 bank holidays per year.
- Annual budget for your professional development.
- £1,000 annual budget towards your health, wellness & equipment.
- Fundraising budget to support your charity endeavours.
- Eligibility for enrolment into our Share options scheme so all employees can be part of the company’s success.
- A fast paced, start-up culture where your actions have a significant impact on the business.
- Ongoing training and development, and the chance to build a career in a growing company.
- Great culture: A warm and friendly team, regular socials and company events, both in person and virtual.
Customer Success Executive employer: Fliplet
Contact Detail:
Fliplet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Customer Success Executive role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your project management expertise and technical know-how. Share examples of how you've tackled challenges in previous roles to demonstrate your value.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members to express your interest and ask insightful questions about the role.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in customer success and app development. This not only boosts your knowledge but also shows potential employers that you're committed to growth and excellence in your field.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your project management skills and any relevant experience in SaaS or customer success. We want to see how you can bring value to our team!
Show Off Your Technical Skills: Since this role requires a bit of technical know-how, don’t shy away from showcasing your HTML and CSS skills. If you've built prototypes or worked on similar projects, let us know! We love seeing how you can bridge the gap between client needs and technical implementation.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can manage multiple projects efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly the mindset we’re looking for!
How to prepare for a job interview at Fliplet
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Fliplet's app-building platform. Familiarise yourself with its features, especially how it helps users without coding skills. This will not only show your enthusiasm but also help you answer questions about how you can assist customers effectively.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed multiple projects. Highlight how you ensured timely delivery and maintained high-quality standards. Be ready to discuss specific tools or methodologies you used to keep everything on track.
✨Demonstrate Your Technical Aptitude
Brush up on basic HTML and CSS concepts, as these are crucial for the role. You might be asked to explain how you would use these skills in building prototypes. If you have any previous experience with web programming, be sure to mention it!
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the company culture, team dynamics, and customer success strategies. This shows your interest in the role and helps you gauge if Fliplet is the right fit for you. Plus, it’s a great way to build rapport with your interviewers!
