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For Companies At a Glance
- Tasks: Manage client relationships and ensure successful renewals for a portfolio of Enterprise accounts.
- Company: Join Fliplet, a fast-growing no-code app-building platform trusted by top law firms globally.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact on client success.
- Qualifications: Experience in Account Management or similar roles, with strong communication skills.
- Other info: Great opportunity for career progression into a Senior Account Manager role.
The predicted salary is between 36000 - 60000 £ per year.
Fliplet is a fast-growing no-code / low-code app-building platform used by over 60 leading law firms and professional services organisations globally. We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Today, over 120,000 users across 20+ countries rely on Fliplet every month. We’re at an important stage of growth: the product is proven, the client base is sophisticated, and the next phase is about operational excellence, consistency, and scale.
Mission
Own the full commercial relationship for a portfolio of smaller Enterprise clients, ensuring strong retention, predictable renewals, and clear value delivery — while building the capability and track record required to progress into a Senior Account Manager role.
Key Responsibilities
- End-to-End Account Ownership
- Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client.
- Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts.
- Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses.
- Commercial Management & Forecasting
- Maintain a rolling 12-month renewal forecast for assigned accounts.
- Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination.
- Identify early expansion signals and work with the others in the AM team to qualify and progress opportunities.
- Client Relationship Management
- Act as the primary point of contact for assigned accounts.
- Build trusted relationships with 2–3 key stakeholders per client, including at least one commercial or decision-making contact.
- Lead or co-lead renewal conversations and value-focused client check-ins as appropriate.
- Monitor account health signals including engagement, usage, responsiveness, and sentiment.
- Proactively identify churn risks and work with Customer Success to mitigate them early.
- Ensure client outcomes and delivered value clearly support renewal discussions.
- Cross-Functional Coordination
- Work closely with Customer Success, Support, and Product to ensure delivery aligns with commercial timelines and client expectations.
- Ensure clear ownership, escalation, and follow-through on client issues.
- Support clean handovers and communication across Sales → CS → Account Management.
- CRM & Operational Discipline
- Maintain accurate, up-to-date records in HubSpot including contacts, renewal dates, deal stages, forecasts, notes, and activity.
- Ensure all client interactions, risks, and opportunities are logged and visible.
- Operate with a high standard of organisation, follow-through, and accountability.
- Growth & Progression
- Build confidence in commercial conversations, renewals, and negotiation.
- Deepen understanding of Fliplet’s platform, products, pricing, and value drivers.
- Demonstrate readiness over time to take on larger and more complex Enterprise accounts.
Performance Measures
- On-time renewals across all assigned accounts
- No unplanned churn or reactive extensions
- Accurate renewal forecasting and disciplined CRM hygiene
- Early identification and mitigation of account risks
- Clear ownership of accounts and commercial outcomes
- Progression toward Senior Account Manager capability
Ideal Background
- Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
- Comfortable owning outcomes, timelines, and follow-through
- Confident communicator with clients and internal stakeholders
- Commercially curious and motivated to grow into a senior commercial role
Account Manager employer: Fliplet
Contact Detail:
Fliplet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Fliplet and understanding their platform inside out. Be ready to discuss how your experience aligns with their mission and how you can contribute to their growth. Show them you’re not just another candidate, but someone who genuinely gets what they do!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your value proposition and how you can manage client relationships effectively. Role-play with a friend or in front of a mirror to boost your confidence before those big interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Fliplet team and ready to take on the challenge of managing those enterprise accounts.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management, client relationships, and any relevant achievements that show you can own a portfolio of clients effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills align with our mission at Fliplet. Be specific about your experience and how it relates to managing client relationships.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your ability to communicate clearly and confidently. Use examples from your past roles where you've successfully managed client conversations or resolved issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Fliplet
✨Know Your Accounts
Before the interview, research Fliplet's existing clients and their industries. Understanding the specific needs of law firms and professional services will help you demonstrate your ability to manage accounts effectively and build strong relationships.
✨Showcase Your Communication Skills
As an Account Manager, you'll need to communicate clearly with clients and internal teams. Prepare examples of how you've successfully navigated client conversations or resolved issues in the past. This will highlight your confidence and ability to manage relationships.
✨Be Ready for Commercial Discussions
Brush up on your negotiation skills and be prepared to discuss pricing strategies and renewal processes. Think about how you would approach these conversations with clients and be ready to share your thought process during the interview.
✨Demonstrate Organisational Skills
Fliplet values operational excellence, so come prepared to discuss how you maintain organisation in your work. Share specific tools or methods you use to keep track of client interactions, renewal dates, and forecasts, showcasing your attention to detail.
