At a Glance
- Tasks: Be the first point of contact for customers and manage orders efficiently.
- Company: Join FlipFix, a dynamic supplier in the UK construction market.
- Benefits: Starting salary of £24,200, bonuses, 21 days holiday, and private medical care.
- Other info: Enjoy team lunches, social events, and excellent career development opportunities.
- Why this job: Make a real impact in customer service while growing with a supportive team.
- Qualifications: Great communication skills and attention to detail; experience is a plus but not essential.
About FlipFix: We’re based in Desford, Leicester, and are a top supplier of access panels to the UK construction market. We're a dynamic, growing company committed to exceptional customer service and innovative solutions. Join our close-knit team and help us achieve continued success.
Role Overview: As a Customer Service Administrator, you'll be a crucial part of our team, ensuring smooth operations in customer service, order processing, sales support, and administrative tasks. This full-time role is based in our Desford office.
Key Responsibilities:
- First point of contact for all customer queries via phone and email.
- Process sales orders, quotations, and invoices accurately and efficiently.
- Coordinate with suppliers and couriers to ensure timely product delivery.
- Support management as needed.
- Maintain strong organisational and time management skills.
- Deliver exceptional customer service and build strong internal and external relationships.
Skills and Qualifications:
- Professional and approachable customer service skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office and general computer systems.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Previous experience in sales, customer service, or construction is desirable but not essential.
What We Offer:
- Salary starting at £24,200 per annum.
- Bonus structure based on team performance, paid monthly (OTE £3k-5k per annum).
- 21 days holiday per year plus extra days for the Christmas period and your birthday off.
- Continuous training and personal development opportunities.
- Supportive and friendly work environment.
- Private medical care through Bupa after probation period.
- Company-funded team lunches on Fridays and regular social events.
- On-site parking and easy access by public transport.
Working Hours: Monday to Thursday: 09:00 - 17:00, Friday: 09:00 - 16:00 (36.5 hour working week)
How to Apply: If you're a motivated individual with the required skills and a desire to be part of a growing company, we would love to hear from you. Click to Apply.
Customer Service Administrator employer: FlipFix
At FlipFix, located in Desford, Leicester, we pride ourselves on being a dynamic and growing company that values exceptional customer service and innovative solutions. Our supportive and friendly work environment fosters employee growth through continuous training and personal development opportunities, while our competitive salary and bonus structure, along with unique perks like company-funded team lunches and extra holiday days, make us an excellent employer for those looking to thrive in the construction market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FlipFix. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FlipFix before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FlipFix:Your cover letter is your chance to shine! Tell us why you want to work at FlipFix specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FlipFix!
How to prepare for a job interview at FlipFix
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
