Brand & PR Manager in London

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with real human support, so they can thrive on their own terms. Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About the Role

Flipdish is looking for a Brand & PR Manager to help grow the company’s visibility across the UK and Ireland as the business continues to scale. Founded in Ireland, Flipdish provides an all-in-one AI technology platform already trusted by thousands of hospitality businesses and recognised with an excellent Trustpilot rating from operators using the product every day. While Flipdish already supports thousands of operators across the UK and Ireland, the opportunity to reach thousands more remains significant, and growing awareness of the Flipdish brand and story will play a pivotal role in unlocking that growth.

Working closely with the VP of Marketing, founders, and leadership team, you will help build Flipdish into one of the most recognised brands in hospitality across the UK and Ireland by strengthening the company’s brand narrative, securing media visibility, elevating leadership voices, and telling the story of how Flipdish is innovating across its platform as it increasingly leverages AI.

What You’ll Help Build

• Growing awareness of the Flipdish brand among hospitality operators, technology audiences, and the wider business community.
• Elevating the profile of Flipdish’s founders and leadership team in conversations around hospitality, entrepreneurship, and the future of restaurant technology.
• Securing media visibility and industry recognition that strengthens Flipdish’s credibility with prospective customers evaluating the platform.
• Helping tell the story of how technology and AI are transforming hospitality through the innovation happening across the Flipdish platform.

Key Responsibilities

• Help shape and evolve Flipdish’s brand narrative across the UK and Ireland, ensuring our mission, founder story, Irish heritage and AI-leading technologies are reflected consistently across external communications.
• Act as a guardian of the Flipdish brand, maintaining consistency across all campaigns, communications, and external touch points.
• Ensure brand guidelines are understood and adhered to by all stakeholders across the business.

• Develop and deliver PR initiatives that increase awareness of Flipdish across hospitality, technology, fintech, AI and business media.
• Build strong relationships with journalists, industry publications, and media partners.
• Identify opportunities to secure coverage, commentary, and industry storytelling that strengthens Flipdish’s position in the market.
• Elevate the profile of Flipdish’s founders and leadership team through thought leadership, commentary, and speaking opportunities.
• Help position Flipdish leaders in conversations around hospitality, entrepreneurship, AI, and the future of restaurant technology.

• Drive brand awareness at both a national and regional level, supporting the commercial team in priority territories.
• Identify opportunities for regional media coverage, partnerships, and local brand activity that support commercial growth by consistently providing social proof to build credibility for prospects running their due diligence.
• Manage the process for entering industry awards so that Flipdish builds association as a leader in the industry.

• Support brand and PR activity around product launches, partnerships, appointments and company milestones.
• Help communicate Flipdish’s growing leadership of AI across its all-in-one hospitality platform, ensuring the company’s innovation story resonates with operators and industry stakeholders.
• Collaborate with supporting resources including graphic design, lifecycle marketing, freelance videography, and colleagues in digital acquisition and SEO/AEO.

What We’re Looking For

• 4-6 years experience in brand, PR, communications, or marketing roles.
• Experience working within technology, SaaS, AI, hospitality, fintech, or agency environments.
• Experience delivering PR campaigns, media outreach, or brand initiatives that drive awareness.
• Experience supporting thought leadership or leadership profiling is advantageous.
• Experience working within a high-growth startup or scale-up environment is a plus.

• Strong storytelling and writing skills, with the ability to translate company news, product innovation, and insights into compelling narratives.
• Ability to build relationships with journalists, partners, and industry stakeholders.
• Strong organisational skills and ability to manage multiple projects simultaneously.
• A clear understanding of brand consistency and brand governance across multiple channels.
• Commercially aware, proactive, and comfortable identifying opportunities to increase brand visibility and understand the impact that PR can have in impacting opportunity conversion.
• Collaborative and comfortable working across multiple teams in a fast-paced environment.
• A genuine interest in hospitality, technology, and supporting independent businesses.

Why Join Flipdish

• Lead the next phase of brand growth for an Irish-founded unicorn expanding across the UK and Ireland.
• Own and shape how Flipdish tells its story across hospitality, technology, and investor audiences.
• Elevate the profile of founders and leadership while building one of the most recognised brands in hospitality technology.
• Work at the intersection of brand, PR, and innovation as Flipdish increasingly leverages AI across its all-in-one platform.
• Partner closely with commercial and marketing teams to drive real market visibility in priority growth territories.

What you get

• We’re a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth.
• If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!
• Hub Model: We encourage a healthy blend of hub and home working.
• 25 Days Holiday: Enjoy 25 days of holidays per year plus plenty of company get-togethers!
• Healthcare Coverage: Comprehensive healthcare coverage for UK, Ireland, and US-based employees.
• Team Meet-Ups: Regular social events and team meet-ups.

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry. We go to great lengths to understand our customers.