At a Glance
- Tasks: Manage restaurant accounts, solve technical issues, and drive customer satisfaction.
- Company: Join Flipdish, a tech company empowering independent restaurants with innovative solutions.
- Benefits: Enjoy competitive salary, hybrid work model, generous leave, and private healthcare.
- Other info: Be part of a supportive culture that values ownership, transparency, and personal growth.
- Why this job: Make a real impact in the restaurant industry while growing your career in tech.
- Qualifications: Experience in account management or customer success with strong technical skills.
The predicted salary is between 47250 - 57750 £ per year.
At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support.
Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.
About the role
You'll join Flipdish’s Success organisation, owning and growing a focused portfolio of restaurant clients while acting as a proactive technical problem solver for the wider team.
You'll partner closely with Strategic Account Management, Customer Support, Product, Sales, and Activations to improve customer satisfaction, retention, product adoption, and commercial growth.
This role blends commercial account ownership with technical curiosity.
You'll be as comfortable discussing business goals, negotiating growth opportunities, and preventing churn as you are investigating customer issues, clarifying root causes, and translating technical context into clear commercial impact.
Success in this role looks like a healthy and growing account portfolio, earlier identification of churn risks, faster and clearer escalation management, and a stronger feedback loop between customers, Success, Support, and Product.
- What you'll own
- Own a focused portfolio of restaurant clients; build trusted relationships with key stakeholders and take responsibility for account health, satisfaction, retention, and commercial growth.
- Grow account value through consultative conversations; identify opportunities to increase subscription revenue, net fees, product adoption, and use of relevant Flipdish products and features.
- Monitor customer health, usage, order performance, adoption, and engagement signals; act early on churn risks and optimise each customer’s online ordering, app/web, loyalty, and retention setup.
- Own the Success escalation pipeline into Support and Product; investigate issues, provide clear customer and commercial context, and ensure urgent or complex cases are triaged, prioritised, tracked, and followed through to resolution.
- Act as the technical bridge for the wider Strategic Account Management team; support issues beyond your own portfolio and turn recurring customer pain points into structured feedback, trend reporting, and actionable Product or Support themes.
- Use Salesforce, Looker, Flipdish Portal dashboards, customer health scores, QBRs, and account-performance data to diagnose problems, develop account plans, identify growth opportunities, and report on churn risk, escalation volume, themes, and resolution times.
- Challenge poor decisions and propose better ways of working.
Constructive challenge is a responsibility—prioritising harmony over truth or progress is a failure of responsibility.
What success looks like
Within your first three months, you will have
- Built a strong working knowledge of Flipdish products, tools, customer challenges, and Success processes.
- Taken ownership of a defined account portfolio, established regular contact with key customers, and created clear plans for account health, retention, and growth.
- Identified and acted on meaningful churn risks, product issues, optimisation opportunities, and commercial growth opportunities using customer and performance data.
- Earned the trust of Strategic Account Management, Customer Success, Support, and Product as a reliable technical liaison with strong organisation, documentation, and follow-through.
- Reduced friction between Success, Support, and Product by improving escalation quality, visibility, prioritisation, and communication through to resolution.
About you
You'll thrive in this role if you
- Have experience in technical account management, Strategic Account Management, Customer Success, Support, implementation, or a similar customer-facing role.
- Can combine commercial account ownership with strong technical troubleshooting instincts, investigating likely root causes before escalating.
- Understand the commercial drivers of retention, churn prevention, upsell, product adoption, and account growth.
- Can manage a portfolio of accounts while also helping the wider team resolve urgent or complex technical customer issues.
- Communicate clearly and can translate technical detail into practical customer impact, commercial risk, and useful context for internal teams.
- Are highly organised, with strong documentation habits and consistent follow-through across account actions and escalations.
- Use data confidently to understand customer health, diagnose problems, prioritise action, and make evidence-based recommendations.
- Work effectively across Support, Product, Sales, Activations, and Success, taking initiative without needing constant direction.
- Stay calm under pressure and take a consultative, solution-focused approach with frustrated customers or urgent issues.
- Bring low ego, curiosity, and a willingness to learn while constructively challenging unclear thinking or ineffective processes.
The following would help you stand out
- Experience in restaurant, hospitality, e-commerce, payments, or hospitality technology.
- Hands-on familiarity with Salesforce, Looker, customer-health tooling, or similar analytics and CRM platforms.
- Experience supporting Saa S implementations, integrations, product troubleshooting, or structured technical escalations.
- What you get
We're a growing startup, and we understand that amazing incentives attract amazing talent.
Alongside a competitive salary, we offer unparalleled opportunities for career growth.
If you're smart, ambitious, and hard-working, we'll do whatever it takes to make you a Flipdisher!
- Hub model (hybrid): A healthy blend of hub and home working, with two days per week from our London Bridge office
- Time off: 25 days' annual leave + public holidays + company days, including seasonal Summer Fridays
- Private healthcare: UK cover, including Vitality private health insurance
- Pension: UK retirement savings support
- Equity (ESOP): Share options, so you can share in Flipdish’s long-term success
- Team connection: Regular team meet-ups and company events
- Wellbeing extras: Bike-to-work and wellness benefits
Here's what you can expect throughout the interview process.
- Recruiter screening call (15-30 minutes)
- Competency / technical stage
- Reference checks
- Our culture
At Flipdish, we're on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base.
Our job is to make their lives easier with technology that's powerful, satisfyingly simple, and backed by real human support.
Our integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control.
We're an AI-first company, and we use it to help our customers get better outcomes - faster ordering, smarter marketing, and smoother operations - so owners and teams can spend more time on what matters.
Inside the company, we value ownership and clarity, with a friendly, people-led culture behind it.
We trust our people to help shape what kind of employer Flipdish is, not just follow a script.
Transparency is huge for us: we listen to each other and create the space for people to grow, with balance rather than burnout.
We're focused on impact and team energy, not "being seen".
You'll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales.
We know imposter syndrome can be a thing - don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.
If you need assistance during the hiring process, reach out - we'll love to hear from you.
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Technical Account Manager in London employer: Flipdish Limited
At Flipdish, we pride ourselves on being an exceptional employer that champions the growth of our employees while supporting independent restaurant owners. Our vibrant work culture fosters collaboration and innovation, offering unparalleled career advancement opportunities alongside competitive benefits such as private healthcare, equity options, and generous time off. Join us in a dynamic environment where your contributions are valued, and you can truly make an impact in the fast-paced world of restaurant technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flipdish Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flipdish Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flipdish Limited:Your cover letter is your chance to shine! Tell us why you want to work at Flipdish Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flipdish Limited!
How to prepare for a job interview at Flipdish Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
