Customer Success Manager in Sheffield

We are looking for a customer success manager to join our Transportation vertical. As a CSM, you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then owning the relationship thereafter. This role also has the opportunity to expand into the earlier parts of the sales process when it comes to running product demos, new features, and navigating the transportation portal.

Our philosophy on growth includes:

• Being the most impactful product in our customers' tech stack.
• Being their favourite vendor to work with.
• Giving them a microphone to share their story in the community.

We believe every customer should feel like our first and only. We believe in building in-person relationships. We believe how we do things today is written in pencil and everyone is responsible for improving it. We believe in winning, especially in the hardest of moments. We believe in deeply understanding our customers' business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope. We believe in going long – these aren’t transactional relationships, they’re deep partnerships that compound in value over time.

Who you are, As A Customer Success Manager:

• Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it.
• Help sales win by getting new customers to success on their most important metrics FAST.
• Build deep lasting relationships, meet regularly with customers and communicate constantly over Slack, text, in person, etc. (and yes email too).
• Help shape the product by deeply understanding the customer and their business, as well as our product, to spot gaps and opportunities.
• Collaborate with marketing to bring new customers into our community and help them share their story.
• Either already are or become obsessed with Transportation/Taxi/Cab customer experience/support.
• Go above and beyond consistently.
• Our customers are our most valuable asset, and you are responsible for them.

Who You Are, As A Person:

• Looking to go all-in, learn a lot, and do the best work of your career (so far!).
• Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of.
• Are trusted with the most important things in the most important moments.
• Communicate well, and embrace ownership, speed, & occasional (frequent) uncertainty.
• Eager and willing to support your teammates - just like they will with you!
• Know what it looks like to work at a startup, and have an entrepreneurial drive.
• Transportation CX experience, either with dispatch software or have worked within a transportation call centre.

More About Us:

• We’re international, spanning the US, UK, and Canada.
• We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon.
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year.
• Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.