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For Companies At a Glance
- Tasks: Lead customer relationships and product implementations in the transportation sector.
- Company: Join Flip, a dynamic tech company transforming customer experiences with AI.
- Benefits: Enjoy comprehensive healthcare, unlimited vacation, and a supportive team culture.
- Why this job: Make a real impact by helping customers succeed and grow their businesses.
- Qualifications: Experience in customer success or transportation, strong communication skills, and a passion for learning.
- Other info: Be part of a diverse team with opportunities for rapid career growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager – Transporation
Sheffield, UK
TITLE: Customer Success Manager – Transportation Vertical
REPORTING TO: VP of Transportation
LOCATION: Sheffield, UK (Onsite M-F)
Who The Flip Is Flip?
Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good voice ai answer? That’s Flip. Hundreds of brands from iCabbi, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year.
We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
What You’ll Do
We are looking for a customer success manager to join our Transportation vertical. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. This role also has the opportunity to expand into the earlier parts of the sales process when it comes to running product demos, new features and navigating the transportation portal.
Our philosophy on growth – Be the most impactful product in our customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.
- We believe every customer should feel like our first and only.
- We believe in building in person relationships.
- We believe how we do things today is written in pencil and everyone is responsible for improving it.
- We believe in winning, especially in the hardest of moments.
- We believe in deeply understanding our customers’ business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.
- We believe in going long – these aren’t transactional relationships, they’re deep partnerships that compound in value over time.
Who you are, As A Customer Success Manager
- Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
- Help sales win by getting new customers to success on their most important metrics FAST
- Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
- Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
- Collaborate with marketing to bring new customers into our community and help them share their story
- Either already are or become obsessed with Transportation/Taxi/Cab customer experience/support
- Go above and beyond consistently
Our customers are our most valuable asset, and you are responsible for them.
Who You Are, As A Person
- Looking to go all-in, learn a lot, and do the best work of your career (so far!)
- Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
- Are trusted with the most important things in the most important moments
- Communicate well, and embrace ownership, speed, & occasional (frequent 😉) uncertainty
- Eager and willing to support your teammates – just like they will with you!
- Know what it looks like to work at a startup, and have an entrepreneurial drive
- Transportation CX experience, either with dispatch software or have worked within a transportation call center
More About Us
- We\’re international, spanning the US, UK, and Canada
- We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.
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Customer Success Manager - Transporation employer: Flip
Contact Detail:
Flip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Transporation
✨Tip Number 1
Get to know the company inside out! Research Flip's products and their impact on customer success in the transportation sector. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of a Customer Success Manager. Be ready to share specific examples of how you've built relationships and solved problems for customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager - Transporation
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about making a difference.
Tailor Your Application: Make sure to customise your application to highlight your experience in the transportation sector. Mention any relevant roles or projects that align with our mission at Flip. We want to know how you can contribute to our team!
Be Authentic: We appreciate authenticity, so don’t be afraid to let your personality shine through in your application. Share your story and what drives you to work in customer success. We’re looking for someone who fits into our vibrant culture!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Flip
✨Know Your Stuff
Before the interview, dive deep into Flip's products and services, especially in the transportation vertical. Understand how they help customers like iCabbi and Princess Polly. This knowledge will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully managed customer relationships in the past. Highlight your communication style and how you keep clients engaged through various channels like Slack, email, or in-person meetings.
✨Be Ready to Problem-Solve
Flip values strategic thought partners who can identify gaps and opportunities. Think of scenarios where you've solved problems for customers or improved processes. Be ready to discuss these during the interview to demonstrate your proactive approach.
✨Embrace the Startup Spirit
Flip is all about going all-in and thriving in uncertainty. Share your experiences in fast-paced environments and how you've adapted to change. Show them you're eager to learn and grow, and that you're excited about the roller coaster ride of working at a startup.
