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- Tasks: Welcome guests with enthusiasm and ensure they have an unforgettable experience.
- Company: Join Flip Out UK, the fastest-growing adventure park brand in the country!
- Benefits: Enjoy up to £12.21 per hour, discounts, cashback, and 24/7 support.
- Why this job: Be part of a vibrant team creating fun experiences while developing your skills.
- Qualifications: No experience needed; just bring your friendly and lively personality!
- Other info: Flexible shifts available on a zero-hour contract, perfect for students!
Please note: This application is for our talent pool. This means we will hold your details on file and contact you once recruitment opens for Flip Out Glasgow.
You will not be contacted until that time, so we kindly ask for your patience in the meantime.
Team Member – Glasgow, Glasgow City
We’re Flip Out UK – the fastest-growing (and let’s be honest, the best!) adventure park brand in the country, where fun has no limits!
We\’re on the lookout for vibrant, energetic, and engaging individuals to join our awesome team. Right now, we have an exciting opportunity for Reception Team Members who will be the first friendly face our guests see when they arrive. You’ll be welcoming everyone with a big smile and setting the tone for their entire adventure!
Job Overview
At Flip Out UK, our guests are at the heart of everything we do. As a Team Member, your number one priority will be delivering exceptional customer service—making sure every guest feels welcome, safe, and ready for fun from the moment they arrive.
You’ll help create an energetic, positive atmosphere where guests can’t help but feed off your infectious personality. With your warm welcome and attention to detail, you\’ll help make every visit unforgettable—one guest at a time!
Duties and Responsibilities
- Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm. From the moment they walk through the door, throughout their visit, to when they head back home.
- Processing transactions (Cash & Card)
- Conducting and engaging our guests in their safety briefing
- Be the first point of contact for any accidents/incidents that may occur in your area of work
- Uphold our park rules at all times
- Follow all of Flip Out’s regulations/policies and procedures
- Report maintenance issues immediately to your Court Supervisor
- Escalate any complaints to your Shift Manager, swiftly and professionally
- Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
- Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five!
The person we are looking for is:
Friendly
Lively
Interactive
Professional
Outgoing
Upbeat
Team Player
So if you describe yourself using all of the above, you are in the right place! No experience is required, we are all about finding the right people to join our team! Click Apply to join us in Creating Unforgettable Experiences, One Guest At A Time!
Working Conditions
We are looking for part-time and full-time team members to join us on a zero hour contract covering weekdays and weekends. We have shift availability from 8am-10pm everyday and we work 6 or 8 hour shifts per day.
Rates of Pay & Benefits
Up to £12.21
We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within – there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise!) The list goes on!
Equality, Diversity & Inclusion
At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
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Team Member - Glasgow, Glasgow City employer: Flip Out
Contact Detail:
Flip Out Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Glasgow, Glasgow City
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with us or during any interactions, let your passion for creating memorable experiences shine through. This role is all about energy and positivity, so make sure we see that in you.
✨Tip Number 2
Familiarise yourself with Flip Out's values and mission. Understanding what we stand for will help you align your personality and approach with our brand. This knowledge can really set you apart when we start reaching out to candidates.
✨Tip Number 3
Engage with our social media platforms! By following us on social media, you can stay updated on our activities and events. This not only shows your interest but also gives you insights into our culture and the kind of team member we’re looking for.
✨Tip Number 4
Network with current employees if possible. If you know anyone who works at Flip Out, reach out to them for insights about the team and the work environment. Their first-hand experience can provide valuable information that could help you stand out when we begin recruitment.
We think you need these skills to ace Team Member - Glasgow, Glasgow City
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Member at Flip Out. Highlight your customer service skills and any relevant experiences that showcase your ability to create a welcoming atmosphere.
Tailor Your CV: Customise your CV to reflect the qualities Flip Out is looking for: friendliness, energy, and professionalism. Use specific examples from your past experiences that demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Flip Out and how you can contribute to creating unforgettable experiences for guests.
Be Patient: Since this application is for a talent pool, remember that you won't hear back immediately. Stay patient and keep an eye on your email for any updates regarding recruitment openings.
How to prepare for a job interview at Flip Out
✨Show Your Enthusiasm
Flip Out UK is all about fun and energy, so make sure to convey your excitement for the role during the interview. Share why you love working in a lively environment and how you can contribute to creating unforgettable experiences for guests.
✨Emphasise Customer Service Skills
As a Team Member, exceptional customer service is key. Prepare examples of how you've provided great service in the past, even if it's from previous jobs or volunteer work. Highlight your ability to engage with people and create a welcoming atmosphere.
✨Be Ready to Discuss Teamwork
Flip Out values team players, so be prepared to talk about your experiences working in a team. Share specific instances where you collaborated with others to achieve a common goal, and how you contributed to a positive team dynamic.
✨Prepare for Scenario Questions
You might be asked how you'd handle certain situations, like dealing with a guest complaint or ensuring safety during busy times. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and professionalism.
