At a Glance
- Tasks: Welcome guests with enthusiasm and ensure their safety and enjoyment.
- Company: Join Flip Out UK, the leading adventure park brand!
- Benefits: Competitive pay, discounts, 24/7 support, and progression opportunities.
- Other info: Flexible hours with opportunities for growth in a fun environment.
- Why this job: Be the first smile guests see and create unforgettable experiences!
- Qualifications: Friendly, lively, and professional team players are encouraged to apply.
The predicted salary is between 8 - 8 £ per hour.
We are Flip Out UK, the UKs biggest and best adventure park brand! We are now recruiting for a bubbly, personable and engaging Receptionist to join our team.
As a receptionist, you will often be the first person that our guests meet. Guests will have various ways of joining us, whether they’ve booked online, on the phone or simply popped in to play for an hour. You will need to adapt to their circumstances to offer the best service! We believe that every guest that joins us should receive outstanding service. You will create an environment where our guests thrive on your incredible personality and sense of creating unforgettable experiences one guest at a time. You will ensure our guests' health, safety & wellbeing are kept in the highest regard at all times.
Duties and Responsibilities:
- Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm.
- Check in each guest professionally and swiftly, ensuring you have delivered all the criteria set out in your training and induction.
- Ensure every guest has completed a waiver before they use the park.
- Cash & card handling.
- Conducting and engaging our guests in their safety briefing following your training and induction.
- Ensure excellent standards of housekeeping are maintained at all times.
- Be the first point of contact for any accidents/incidents that may occur in your area of work.
- Follow all working regulations as set out in the company's employee handbook and specific reception regulations.
- Report maintenance issues immediately to the court supervisor.
- Escalate any complaints to your Shift Manager swiftly and professionally.
- Maintain exceptional housekeeping at all times in every area of the park.
- Interact with all our guests from a simple smile to a great big high five!
- Cover other areas of the park including arena, parties and diner when required.
The person we are looking for is:
- Friendly
- Lively
- Interactive
- Professional
- Outgoing
- Upbeat
- Team Player
Working Conditions: We are looking for Receptionists to join us on a zero-hour contract covering weekdays, weekends and school holidays.
Rates of Pay & Benefits:
- 16-17 year olds - £8.00 per hour
- 18-20 year olds - £10.85 per hour
- 21 year olds - £12.71 per hour
We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues they may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too.
Equality, Diversity & Inclusion: At Flip Out, we are committed to creating unforgettable experiences, that includes our employees too! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Receptionist - Glasgow, Glasgow City employer: Flip Out
At Flip Out UK, we pride ourselves on being the leading adventure park brand in the UK, offering a vibrant and inclusive work environment where every team member is valued. As a Receptionist in Glasgow, you'll enjoy flexible working hours, competitive pay, and numerous opportunities for personal and professional growth, all while contributing to creating unforgettable experiences for our guests. With a strong focus on employee recognition and support, including an employee assistance programme and discounts at major retailers, Flip Out is not just a job; it's a place where you can thrive and have fun!
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Glasgow, Glasgow City
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Flip Out and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist - Glasgow, Glasgow City
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Flip Out that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Flip Out.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Flip Out get a sense of who you are beyond your experience!
How to prepare for a job interview at Flip Out
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Flip Out and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
