At a Glance
- Tasks: Lead our vibrant diner, ensuring unforgettable experiences for guests while managing a dynamic team.
- Company: Join the UK's biggest adventure park brand and be part of an exciting team.
- Benefits: Full-time role with competitive pay and opportunities for growth in a fun environment.
- Other info: Work in a lively atmosphere with a focus on safety and teamwork.
- Why this job: Be a hands-on leader in a fast-paced setting, making every guest's visit memorable.
- Qualifications: Experience in food and beverage management and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
We are the UKs biggest and best adventure park brand! We are now recruiting for a Focused & Brilliant - F&B Manager to lead our in-park Diner operation.
Job Overview
Reporting into the General Manager and with circa 10 direct reports you will support your General Manager to lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your park & diner with a very clear mindset where the safety of our team members and our guests is our highest priority.
Key Measure of Success
- The maintenance and on-going improvement of the Company’s guest experience and feedback performance with the F&B operation.
- The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.
- The achievement of the Company’s business Key Performance Indicators including revenue targets, spend per head, stock management, operating costs, and overall budget management.
Duties and Responsibilities
Our diner offers a variety of children's favourite food and beverages. Depending on each park, we offer a range from hot dogs to pizzas, chocolates to crisps, coffee to slushies. We have something to offer everyone!
- You will train and assist the back of house preparing food items, along with the front of house for packed foods/beverages!
- You will thrive in a multi-function, fast-paced, high footfall environment where being hands-on is an essential part of your role.
- Follow the parks opening and closing operational directives for the diner along with all other operational daily, weekly & monthly objectives as per the operational platform.
- Be a keyholder and perform Duty Management shifts for the park when required.
- You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.
- You will enjoy partnering, supporting and obtaining directives from your General Manager in recruiting, coaching, developing and mentoring your teams.
- Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must.
- Spot every opportunity to increase SPH in the diner and where practicable, present a business plan to your GM to highlight your ideas to further our success.
- The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading your team in day to day diner operations.
- To manage the effective and efficient operation of the diner’s overall management resources. This includes planned preventive and breakdown maintenance of department equipment, the operation of the catering and guest party services, and active management of all required inspection regimes.
- Interpret feedback from stakeholders and ensure this is dealt with promptly & professionally.
- To lead and support the General Manager in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required.
- You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.
- Assist in all aspects of the park when required.
The person we are looking for is:
- Friendly
- Lively
- Interactive
- Professional
- Outgoing
- Upbeat
- Team Player
So if you describe yourself using all of the above, you are in the right place!
Qualifications/Skills
- Strong Food & Beverage Management Background
- All about the Guests!
- A true hands-on leader
- Food Hygiene/Safety level 2 & 3 desirable
- Stock-take, stock rotation and stock ordering experience
- Organised, with a strong understanding of numbers
- Health & Safety knowledge
Working Conditions
This is a full time position working 40 hours per week, working any 5 days out of 7 with Saturday & Sunday work essential. Hours typically are between 8am-9pm - usually 8 hour shifts (there may be more hours required during peak times).
Equality, Diversity & Inclusion
At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Food & Beverage Manager - Brent Cross, London employer: Flip Out
At Flip Out, we pride ourselves on being the UK's leading adventure park brand, offering a vibrant and inclusive work culture where every team member is valued. As a Food & Beverage Manager in Brent Cross, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to create unforgettable experiences for our guests while working in a dynamic, fast-paced environment. Join us in fostering a fun and safe atmosphere that prioritises both guest satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Manager - Brent Cross, London
✨Tip Number 1
Get to know the company! Before your interview, dive into their website and social media. Understand their values and what makes them tick. This way, you can show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are talking about your experience and skills, the better you'll come across during the real deal.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows you mean business and respect the opportunity. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Food & Beverage Manager - Brent Cross, London
Some tips for your application 🫡
Show Your Passion for F&B:When you're writing your application, let your love for food and beverage shine through! Share any relevant experiences that highlight your hands-on leadership style and how you create unforgettable guest experiences.
Be Specific About Your Skills:Make sure to mention your strong Food & Beverage management background and any health and safety qualifications. We want to see how your skills align with our needs, so don’t hold back on the details!
Tailor Your Application:Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we’re looking for in a Food & Beverage Manager. It’ll make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our adventure park family!
How to prepare for a job interview at Flip Out
✨Know Your Menu Inside Out
Familiarise yourself with the diner’s offerings, from hot dogs to slushies. Being able to discuss the menu confidently will show your passion for the role and your commitment to guest satisfaction.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your hands-on approach and how you inspire others to create unforgettable experiences for guests.
✨Emphasise Health & Safety Knowledge
Brush up on health and safety standards relevant to food and beverage management. Be ready to discuss how you would ensure compliance and train your team to prioritise safety in daily operations.
✨Showcase Your Organisational Skills
Be prepared to talk about your experience with stock management and budgeting. Share specific strategies you've used to maintain efficiency and meet KPIs, as this is crucial for the role.
