Duty Manager - Brent Cross, London

Duty Manager - Brent Cross, London About Us We’re Flip Out Brent Cross — London's biggest and best adventure park. We’re looking for an enthusiastic and experienced Duty Manager to lead our in-park operations and help us create unforgettable experiences — one guest at a time. Job Purpose As a Duty Manager, you’ll take responsibility for the day-to-day operational and commercial performance of the park during your shifts. You’ll be the senior person on duty, leading the team to deliver outstanding guest experiences while maintaining the highest standards of health, safety, and operational excellence. Key Responsibilities Lead the operational running of the park during your shifts, following all daily opening, closing and operational procedures. Ensure the health, safety and wellbeing of all guests and team members is the top priority at all times. Manage the on-shift presentation and cleanliness standards of all areas of the park, including the Diner. Actively deploy and supervise team members, scheduling break times and rotating duties to maintain energy and service levels. Be the lead point of contact for any on-shift incidents, accidents or operational issues, and manage them in line with policies. Accurately log and report incidents, including actions taken, timelines, and collecting statements or photographic evidence. Quickly assess and escalate issues to the Assistant General Manager (AGM) or General Manager (GM) where necessary. Support the AGM and GM with team performance, coaching, and adherence to company policies. Promptly report and manage maintenance issues via the correct operational systems. Create a fun, energetic and exciting park atmosphere that motivates your team and delights our guests. What we are looking for We’re looking for someone who is: A confident, positive leader who leads from the front Able to coach, train and motivate teams to succeed Calm under pressure and thrives in a fast-paced environment Highly organised with excellent problem-solving skills Friendly, professional, and approachable Passionate about creating memorable guest experiences Qualifications & Skills 2 years of management or supervisory experience (preferred) Experience in the leisure or hospitality industry (desirable) Strong knowledge of Health & Safety procedures First Aid at Work qualification (preferred) Level 2 Food Hygiene Certificate (preferred) Excellent communication and people management skills Working Conditions Pay: £13.47 per hour - flexible contract with no set hours per week. We are however looking for our new DM to work 5 out of 7 days per week. Fridays to Sundays and all school holidays are considered peak periods — you must be available during these times Training, tools and ongoing support provided 40% discount on park food and drinks Shifts typically range from 6–10 hours and additional hours often available during school holidays. Equality, Diversity & Inclusion At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences — that includes our employees too! We thrive on building a diverse and inclusive workforce where everyone can have fun, feel valued, and maybe even learn a flip or two.41bf1e1f-b16b-4260-a40a-17c77a06fd15