At a Glance
- Tasks: Lead and inspire a brand-new adventure park to create unforgettable guest experiences.
- Company: Join Flip Out, the UK's biggest adventure park brand, in Livingston!
- Benefits: Competitive salary and the chance to shape a fun-filled environment.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Be at the forefront of an exciting new park and make a real impact.
- Qualifications: General management experience in leisure; pre-opening experience is a plus.
The predicted salary is between 28103 - 34348 £ per year.
Location: Livingston, Scotland
Salary: Competitive
Type: Full Time, Permanent
Flip Out is coming to Livingston, Scotland! Do you have what it takes to lead our brand-new park to success? We're recruiting for an outstanding General Manager to lead the operation from pre-opening and beyond!
Job Overview
Reporting into the Franchisee and with circa 20-40 direct reports, you will lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your park, with a very clear mindset where the safety of our team members and our guests is our highest priority.
Key Measure of Success
- The maintenance and ongoing improvement of the Company’s guest experience and feedback performance.
- The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.
- The achievement of the Company’s business Key Performance Indicators including revenue targets, bounce numbers, operating costs, and overall budget management.
Duties and Responsibilities
- You will thrive in a multi-function, fast-paced, high footfall environment where being hands-on is an essential part of your role.
- Follow the park's opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
- You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.
- You will enjoy partnering your Assistant General Manager in recruiting, coaching, developing and mentoring your teams.
- Guest experience is at the heart of what we do, so the ability to be face to face with your guests when needed most is an absolute must.
- You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue and create business plans!
- The Health & Safety of our teams and guests is our highest priority and this will always be at the top of your agenda when coaching and leading the Duty management team in day-to-day park operations.
- To ensure that the store maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training.
- To manage the day-to-day maintenance and ongoing improvement of the store’s overall presentational standards, internally and externally.
- To manage the effective and efficient operation of the store’s overall premises and facilities management resources, including planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes.
- You will need to be a great communicator to your teams and your guests ensuring all feedback is dealt with promptly & professionally.
- You will be adaptable, resilient, smart, full of integrity and a real role model.
- Take the lead in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required.
- You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.
- Speak to every team member on each of your shifts.
- To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and in leading & developing the park’s local community engagement programme.
- As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.
- Top the charts for our NPS, Mystery Shop and Reviews!
Qualifications/Skills
- General Management experience within the leisure industry.
- Would be an advantage if you have experience with pre-openings.
- Good IT skills.
- Strong H&S and risk assessment knowledge.
- Good HR knowledge.
- Sound business acumen.
Working Conditions
You will work 5 days out of 7 with full weekend and school holiday working essential. 40 hours per week.
General Manager - Livingston, West Lothian employer: Flip Out
At Flip Out UK, we pride ourselves on being a vibrant and dynamic employer that fosters a fun and engaging work environment. As a Food & Beverage Duty Manager in Brent Cross, London, you will have the opportunity to lead a passionate team, develop your leadership skills, and contribute to creating unforgettable experiences for our guests. With a strong focus on employee growth, safety, and community engagement, we offer a unique workplace where your contributions truly matter.
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