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- Tasks: Lead park operations and ensure guest safety while creating unforgettable experiences.
- Company: Join Flip Out, the UK's No.1 Adventure Park Group, delivering fun across the UK.
- Benefits: Enjoy a permanent role with flexible hours, training support, and 40% off food and drinks.
- Why this job: Be part of a dynamic team in a fast-paced environment where every day is an adventure.
- Qualifications: Previous management experience, great communication skills, and a passion for coaching teams are essential.
- Other info: Must be available during peak times, including weekends and school holidays.
The predicted salary is between 10500 - 13000 £ per year.
Job Type: Permanent - 24 hours per week + additional hours during term time and school holidays.
The term “Park” refers to the Flip Out Watford site.
About Us
We’re Flip Out — the UK’s No.1 Adventure Park Group! From bouncing and climbing to zapping and flipping, we deliver non-stop fun to thousands of guests every week across the UK. At our Watford park, we offer a dynamic, fast-paced and exciting environment where memories are made daily. We are now recruiting for a Duty Manager to lead our park operations.
Job Overview
Our Duty Managers are responsible for the day to day operational and commercial success of the park. Ensuring the health, safety & wellbeing of our teams and guests is always your highest priority and that you “Create unforgettable experiences one guest at a time”.
Key Measure of Success
- The maintenance and on-going improvement of the Company’s guest experience and feedback performance.
- The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.
Duties and Responsibilities
- Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
- Ensuring that the Health, Safety & Wellbeing of our guests & team members is always your highest priority.
- To manage the on-shift presentational standard of the park including monitoring of the Diner, acting on any issues and to report any recurrences to the Assistant General Manager and/or General Manager.
- Support the AGM & GM, when required, in all performance related matters ensuring the company's policies and procedures are followed precisely.
- Promptly manage any maintenance issues and report via the correct operational systems.
- To manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties.
- To actively manage, as required and ‘in-the-moment’, any on-shift accident, incident, or other untoward occurrence, in compliance with the park’s operating procedures.
- Judge and assess whether any escalation is required in the management of any incidents, including any requirement to immediately notify the AGM/GM.
- Accurately record any incidents, including a clear date and timeline, a description of actions taken, and the collection of any records (including photographic) or witness statements etc.
Our aim is to ‘Create unforgettable experiences one guest at a time” and therefore your ability to create a fun, energetic and exciting park is paramount and in your hands!
The person we are looking for is:
- Friendly
- Lively
- Interactive
- Professional
- Outgoing
- Upbeat
- Team Player
So if you describe yourself using all of the above, you are in the right place!
Skills/Experience/Knowledge
- Someone who leads from the front and will be a role model to our team members.
- Someone who loves to train and coach their teams to success!
- Great communication and problem solving skills.
- Great Health & Safety knowledge.
- Ability to work in a fast-paced, high pressure environment.
- Previous Leisure Industry experience is a huge plus!
- Must have prior experience supervising/managing teams.
- First Aid at Work qualification and Food Safety training is preferred.
Working Conditions
- Permanent role on a 24 hour a week contract.
- Salary £12.60 per hour (same rate for overtime).
- All Fridays to Sundays and all school holidays are considered peak periods and you must be available to work during this time (holiday requests are only considered outside these times).
- Additional hours will be paid at hourly rate.
- Training, tools and ongoing support provided.
- 40% discount on park food and drinks.
Duty Manager - Atria Shopping Centre - Watford, Hertfordshire employer: Flip Out
Contact Detail:
Flip Out Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Atria Shopping Centre - Watford, Hertfordshire
✨Tip Number 1
Familiarise yourself with the specific operations of Atria Shopping Centre and Flip Out Watford. Understanding their unique environment and guest experience will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to lead from the front, which is crucial for the Duty Manager role.
✨Tip Number 3
Brush up on your health and safety knowledge, as this is a key aspect of the role. Being able to discuss relevant regulations and how you've implemented them in past positions will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Flip Out or similar leisure industry roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Duty Manager - Atria Shopping Centre - Watford, Hertfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the leisure industry, especially any supervisory or management roles. Emphasise skills like communication, problem-solving, and health & safety knowledge that align with the Duty Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating unforgettable experiences and how your personality fits the friendly and lively culture at Flip Out. Mention specific examples of how you've successfully led teams or improved guest experiences in previous roles.
Highlight Relevant Qualifications: If you have qualifications such as First Aid at Work or Food Safety training, make sure to mention these prominently in your application. These qualifications are preferred and can set you apart from other candidates.
Show Enthusiasm: Let your enthusiasm for the role shine through in your application. Use positive language and convey your excitement about the opportunity to work in a dynamic, fast-paced environment like Atria Shopping Centre.
How to prepare for a job interview at Flip Out
✨Show Your Passion for Fun
As a Duty Manager at Flip Out, it's essential to convey your enthusiasm for creating unforgettable experiences. Share examples of how you've previously contributed to a fun and engaging environment, whether in leisure or other customer-facing roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and managing operations. Be prepared to discuss specific instances where you successfully trained or coached team members, showcasing your ability to lead from the front.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in this role, be ready to talk about your understanding of relevant standards and procedures. Mention any certifications you hold, such as First Aid or Food Safety training, to strengthen your candidacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of examples where you've managed incidents or accidents effectively, demonstrating your ability to stay calm and make quick decisions.
