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- Tasks: Lead and inspire a brand-new adventure park to create unforgettable guest experiences.
- Company: Join Flip Out, the UK's biggest adventure park brand, in Livingston!
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be at the forefront of an exciting new park and make a real impact.
- Qualifications: General management experience in leisure, strong H&S knowledge, and business acumen.
- Other info: Work in a fun, energetic atmosphere with a focus on safety and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Flip Out is coming to Livingston, Scotland! Want to be a part of the UK's biggest and best adventure park brand? Do you have what it takes to lead our brand-new park to success? We're recruiting for an outstanding General Manager to lead the operation from pre-opening and beyond!
Job Overview
Reporting into the Franchisee and with circa 20-40 direct reports you will lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your park with a very clear mindset where the safety of our team members and our guests is our highest priority.
Key Measure of Success
- The maintenance and on-going improvement of the Company’s guest experience and feedback performance.
- The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.
- The achievement of the Company’s business Key Performance Indicators including revenue targets, bounce numbers, operating costs, and overall budget management.
Duties and Responsibilities
- You will thrive in a multi-function, fast-paced, high footfall environment where being hands-on is an essential part of your role.
- Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
- You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.
- You will enjoy partnering your Assistant General Manager in recruiting, coaching, developing and mentoring your teams.
- Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must.
- You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue and create business plans!
- The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the Duty management team in day-to-day park operations.
- To ensure that the store maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training.
- To manage the day-to-day maintenance and on-going improvement of the store’s overall presentational standards, internally and externally.
- To manage the effective and efficient operation of the store’s overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes.
- You will need to be a great communicator to your teams and your guests ensuring all feedback is dealt with promptly & professionally.
- You will be adaptable, resilient, smart, full of integrity and a real role model.
- Take the lead in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required.
- You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.
- Speak to every team member on each of your shifts.
- To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and in leading & developing the park’s local community engagement programme.
- As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.
- Top the charts for our NPS, Mystery Shop and Reviews!
Qualifications/Skills
- General Management experience within the leisure industry.
- Would be an advantage if you have experience with pre-openings.
- Strong H&S and risk assessment knowledge.
- Good HR knowledge.
- Sound business acumen.
Working Conditions
You will work 5 days out of 7 with full weekend and school holiday working essential. 40 hours per week.
General Manager in Livingston employer: Flip Out UK
Contact Detail:
Flip Out UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Livingston
✨Tip Number 1
Get to know the company inside out! Research Flip Out and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in leading their new park.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a recommendation when it comes to the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to general management in the leisure industry. Think about how you would handle guest experiences and team dynamics, as these will be key topics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Flip Out family!
We think you need these skills to ace General Manager in Livingston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a brand-new adventure park and creating unforgettable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the General Manager position. Highlight your relevant experience in the leisure industry, especially any pre-opening roles, and showcase your leadership skills that align with our mission.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Flip Out Livingston.
How to prepare for a job interview at Flip Out UK
✨Know Your Numbers
As a General Manager, you'll need to demonstrate strong commercial awareness. Brush up on key performance indicators relevant to the leisure industry, such as revenue targets and guest feedback metrics. Be ready to discuss how you've successfully managed budgets and improved financial performance in your previous roles.
✨Showcase Your Leadership Style
This role requires you to lead a team effectively. Prepare examples of how you've inspired and developed your teams in the past. Think about specific situations where you’ve had to motivate staff or resolve conflicts, and be ready to share these stories during the interview.
✨Emphasise Health & Safety Knowledge
Health and safety is a top priority for this position. Familiarise yourself with relevant regulations and best practices in the leisure industry. Be prepared to discuss how you've implemented safety protocols in previous roles and how you plan to maintain high standards at Flip Out.
✨Engage with Guest Experience
Guest experience is at the heart of Flip Out's mission. Think about how you can create unforgettable experiences for visitors. Prepare to share ideas on enhancing guest satisfaction and how you've successfully handled guest feedback in the past.