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For Companies At a Glance
- Tasks: Manage service delivery for clients, ensuring top-notch quality and satisfaction.
- Company: Join a dynamic team focused on optimising client service operations.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be the key link between clients and teams, making a real impact in service delivery.
- Qualifications: Fluent in French and English with 3-5 years in service delivery roles.
- Other info: Ideal for those who thrive in bilingual environments and love problem-solving.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking an experienced and proactive Service Delivery Manager who is fluent in both French and English to oversee and optimize service delivery operations across our client accounts. This role is responsible for ensuring high-quality service, customer satisfaction, and continuous improvement in service delivery performance.
Key Responsibilities:
- Manage end-to-end service delivery for assigned clients, ensuring services are delivered on time, within scope, and at the highest quality standards.
- Act as the primary point of contact for client stakeholders, developing strong relationships and understanding their business needs.
- Lead regular service reviews, provide performance reports, and drive improvements based on feedback and KPIs.
- Coordinate with internal teams (technical support, operations, project management) to resolve issues and ensure seamless service delivery.
- Identify risks and proactively implement mitigation strategies.
- Oversee SLA compliance and escalate issues as necessary.
- Contribute to the development of best practices and process improvements.
- Facilitate communication between French- and English-speaking clients, stakeholders, and internal teams.
Education & Experience:
- Bachelor's degree in Business, IT, or a related field (or equivalent experience).
- Minimum 3-5 years' experience in a service delivery or client-facing operations role.
- Experience in managing SLAs and working with cross-functional teams.
- Previous experience in a bilingual (French/English) service environment is a strong asset.
Skills & Competencies:
- Excellent interpersonal and communication skills in both languages.
- Strong problem-solving, negotiation, and organizational abilities.
- Client-focused with a commitment to service excellence.
- Ability to manage multiple priorities and work under pressure.
Service Delivery Manager - (Bilingual - French & English) employer: Flint UK Technology Services
Contact Detail:
Flint UK Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - (Bilingual - French & English)
✨Tip Number 1
Make sure to highlight your bilingual skills in both French and English during networking opportunities. Engage with professionals in the service delivery sector who are fluent in these languages, as they can provide valuable insights and potentially refer you to open positions.
✨Tip Number 2
Attend industry-related events or webinars where you can meet potential employers or colleagues. This is a great way to showcase your expertise in service delivery management while also demonstrating your language skills in real-time conversations.
✨Tip Number 3
Join online forums or groups focused on service delivery management. Engaging in discussions can help you stay updated on industry trends and may lead to job leads, especially if you mention your bilingual capabilities.
✨Tip Number 4
Consider reaching out directly to companies that interest you, even if they don't have current openings. Express your enthusiasm for their services and how your bilingual skills can enhance their client relationships, particularly in a service delivery context.
We think you need these skills to ace Service Delivery Manager - (Bilingual - French & English)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and client management. Emphasise your bilingual skills in French and English, showcasing any specific projects or roles where you utilised these languages.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities outlined in the job description. Use examples from your past experience to demonstrate how you meet the requirements, particularly your ability to manage SLAs and work with cross-functional teams.
Showcase Your Communication Skills: Since this role requires excellent communication in both French and English, consider including a brief section in your application that highlights your proficiency in both languages. You could also mention any relevant experiences where you facilitated communication between bilingual stakeholders.
Highlight Problem-Solving Abilities: In your application, provide specific examples of how you've identified risks and implemented mitigation strategies in previous roles. This will demonstrate your proactive approach and problem-solving skills, which are crucial for the Service Delivery Manager position.
How to prepare for a job interview at Flint UK Technology Services
✨Showcase Your Bilingual Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experience in both tongues.
✨Understand Service Delivery Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to service delivery. Be ready to discuss how you've managed these metrics in previous roles and how you can apply that knowledge to improve service delivery for their clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of examples from your past experiences where you successfully resolved issues or improved service delivery, and be ready to explain your thought process.
✨Demonstrate Client-Focused Mindset
Highlight your commitment to client satisfaction by sharing specific examples of how you've built strong relationships with clients in the past. Discuss how you’ve gathered feedback and implemented changes based on client needs to enhance service quality.
