At a Glance
- Tasks: Investigate and diagnose complex issues with Home Hubs and broadband devices.
- Company: Global telecoms provider with a focus on innovation and customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact on customer connectivity.
- Qualifications: Experience with consumer devices, strong Python skills, and troubleshooting expertise.
The predicted salary is between 45000 - 55000 £ per year.
- CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub/Broadband
- My client a global telecoms provider is currently seeking a highly skilled
- CPE
Technical Investigation Engineer to join their Home Hub In-Life team.
This role is focused on the rapid investigation, replication, and diagnosis of complex customer and operational issues affecting my client's Home Hubs and associated CPE devices.
- The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams.
You will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams.
- Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike.
- What you'll be doing
- Lead technical investigations into complex customer-impacting issues across Home Hubs, Wi-Fi systems, Digital Voice, and associated CPE products.
- Analyse logs, telemetry, packet captures, crash dumps, and customer evidence to identify likely causes of service failure.
- Design and execute laboratory test scenarios to rapidly reproduce field issues and validate hypotheses.
- Work closely with firmware development teams, chipset vendors, and suppliers to drive root cause analysis and defect resolution.
- Produce detailed technical reports, defect documentation, and reproduction steps to support prioritisation and fix development.
- Support major incidents and high-profile escalations by providing expert technical diagnosis and recommendations.
- Develop investigation tools and automation using Python and Linux-based environments.
- Validate fixes and improvements before deployment into the customer base.
- Identify trends and recurring failure modes across the Home Hub estate and proactively drive customer experience improvements.
Skills and Experience
- Proven technical expertise in consumer devices, Embedded systems, and broadband CPE products.
- Strong practical experience testing and troubleshooting Home Hubs, gateways, or Embedded networking devices.
- Strong Python skills and a solid understanding of Linux.
- Strong understanding of TCP/IP Networking and broadband technologies.
- Good knowledge of Wi-Fi standards, RF fundamentals, and Wi-Fi chipset behaviour.
- Wi-Fi chipset and driver troubleshooting.
- Broadband technologies including FTTP, IPv4/IPv6, Digital Voice, TR-069/TR-369.
- Core dump and crash analysis.
- Jira, Git, Git Lab, and automated test frameworks.
- Home networking, Io T devices, and customer connectivity services.
- Excellent diagnostic, troubleshooting, and root-cause analysis capability.
- Experience analysing technical logs, network captures, and system diagnostics.
Ability to work effectively with engineering, development teams and suppliers to drive technical investigations to conclusion.
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CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub in Ipswich employer: Flint UK Technology Services
As a leading global telecoms provider, we pride ourselves on fostering a dynamic and inclusive work environment that encourages innovation and professional growth. Our Graduate Engineers in Telecom will benefit from hands-on experience with cutting-edge technologies like 5G, while collaborating with industry experts to enhance their skills and advance their careers. Located in a vibrant area, our company offers competitive benefits, a strong commitment to employee development, and the opportunity to contribute to impactful projects that enhance public safety.
Contact Details:
Flint UK Technology Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub in Ipswich
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Flint UK Technology Services and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Flint UK Technology Services.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub in Ipswich
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Flint UK Technology Services.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Flint UK Technology Services.
How to prepare for a job interview at Flint UK Technology Services
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
