SCIDA - Specialist Services (Active DV required) in Hemel Hempstead

You will be responsible for ALL SCIDA activities of a large complex highly secure Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions as authorised and directed by the OSM.

As the SCIDA, you are to assist in attaining and maintaining the strictest government/MoD security assurance and accreditation of the Managed Service. You are to create and maintain brilliant collaborative relationships across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract.

You are to work at multiple strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team approach'. The OSM is to set ambitious objectives and goals to build knowledge and experience, deliver and maintain a brilliant customer experience.

To manage, grow and maintain SCIDA activities within the Managed Service. Be technically current and competent in a wide range of technologies to be able to either design & develop and deliver SCIDA interventions, using the latest SCIDA Strategies in line with the Customer Frameworks.

Where appropriate, manage, plan, and administrate complex SCIDA activities and strategies. You must have the ability to lead, create/develop strategy & policy and manage the ILS activities within the managed Service.

You are to have strong collaborative leadership skills to create, develop and maintain Defence Managed Services; you need to be agile in approach in maintaining strong strategy, objectives and goals in regards to the operational service life cycle of large complex highly secure technologies, locations, platforms and solutions using the ITIL service operations model and skillsets in support of your senior manager.

You are to use your operational and SCIDA experience and technical expertise to create and deliver a brilliant customer experience understanding the customer's needs and expectations. You are to support your senior manager to create a brilliant employee experience using team/customer data analytics. You are to champion change and support your senior manager to overcome obstacles in delivering effective outcomes that are in line with customer expectations, and you are to communicate BT's business strategy and policy in a clear concise manner.

You are to champion and aid cost reduction within your area of responsibility as cascaded by your line of business as part of BT's overall cost reduction strategy.

Experience

• Experience of implementing and running highly complex secure IT platform strategies and solutions across multiple sensitive platforms - MANDATORY
• Experience of SCIDA and TEMPEST Methodologies - MANDATORY
• Detailed planning and costing for large highly secure operational estate - MANDATORY
• Working across several high-profile stakeholders - MANDATORY
• Management of client Security Policy, Assurance and Compliance - MANDATORY
• Management of MoD/HM Government Security Policies, Assurance and Compliance - MANDATORY
• To be technologically current and competent, gaining and maintaining the highest security compliances and accreditations for secure, bespoke managed services