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- Tasks: Lead a team of Legal Recoveries Specialists to recover aged debt and ensure quality performance.
- Company: Join a dynamic legal services firm in Derby with a supportive work culture.
- Benefits: Enjoy a competitive salary, bonus potential, and 25 days holiday plus bank holidays.
- Why this job: Make a real impact in debt recovery while developing your leadership skills.
- Qualifications: Experience in debt recovery or supervisory roles is preferred; strong time-management skills are essential.
- Other info: Great career development opportunities and fun social events await you!
The predicted salary is between 36000 - 60000 £ per year.
Department: Debt Recovery
Location: Derby, UK
The Team Leader is responsible for supervising a team of Legal Recoveries Specialists in our Debt Services team. They are responsible for taking on pre-litigated matters and making and receiving high volumes of calls on behalf of the firm’s client to recover aged debt. The role focuses mainly on day-to-day supervision of the team, conducting reviews on the specialists’ matters, overseeing quality, call performance and making recommendations for training and continuous improvements. The Team Leader will not only handle key client accounts but also provide department managers with updates on revenues recovered and performance against established KPIs. This role reports to the Head of Debt Services and the Debt Recovery Manager. The position is full time, 36.25 hours per week, based at our new head offices at Pride Park, Derby.
Key Responsibilities:
- Supervise the day-to-day work and operations of the Legal Recoveries Specialists, focusing on non-contested clients.
- Work closely with the Debt Recovery Managers and Head of Debt Services on departmental matters to ensure a smooth process between pre- and post-litigation matters.
- Run own senior-level caseload of debt recovery matters.
- Contribute to business development activities, including client pitches, tenders and client meetings as required.
- Ensure financial targets are met at both personal and team levels.
- Ensure all firm-wide and departmental SLAs and procedures are followed.
- Assist junior fee-earners with their caseload; offer support and guidance where needed.
- Run regular file reviews of fee-earners, raise any issues and use this as an ongoing developmental tool.
- Produce management information as required by the Debt Recovery Managers.
- Liaise directly with clients and serve as their day-to-day contact.
- Continually upskill personal knowledge of the litigation process and debt recovery, becoming an expert and sharing this with the wider team.
Skills, Knowledge and Expertise:
- Preferably have prior debt recovery experience in an energy or utilities setting.
- Previous supervisory experience in a contact-centre environment or legal setting.
- Be able to work alone and manage your own caseload.
- Have a genuine desire and interest in working in a contentious area of the law.
- Have excellent time-management skills and the ability to work to tight deadlines with your caseload.
Disclosure will be required if a position is offered.
Financial checks will be required if a position is offered.
Benefits:
- Competitive salary
- Bonus potential
- Great working environment at our Derby head offices
- Car parking provided by the firm
- Career development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week’s holiday
- 1 week’s holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services
Team Leader employer: Flint Bishop
Contact Detail:
Flint Bishop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to debt recovery. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed teams or handled challenging cases. This will help you stand out as a strong candidate for the Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous supervisory roles or debt recovery experience you have, as this will show us you're a great fit for the Team Leader position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about debt recovery and how your background aligns with our needs. Don’t forget to mention your interest in working in a contentious area of law!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet financial targets and improve team performance. We love seeing numbers and results that back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Flint Bishop
✨Know Your Stuff
Make sure you brush up on debt recovery processes and legal terminology. Familiarise yourself with the specific challenges faced in the energy or utilities sector, as this will show your genuine interest and expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised teams in the past. Highlight your experience in managing caseloads and improving team performance, as this is crucial for the Team Leader role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a team member struggling with their workload or a client dispute. Think through your responses in advance to demonstrate your problem-solving skills and ability to support your team.
✨Understand the KPIs
Familiarise yourself with common Key Performance Indicators in debt recovery. Be prepared to discuss how you would ensure your team meets these targets and how you can contribute to business development activities.