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- Tasks: Support customers in regaining financial control through compassionate communication and effective problem-solving.
- Company: Flint Bishop, a supportive team dedicated to helping individuals manage their finances.
- Benefits: Competitive salary, performance bonuses, generous holiday allowance, and free parking.
- Other info: Opportunities for career growth and professional development in a positive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, empathy, and previous customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered.
Department: Debt Recovery
Location: Swansea
Description
Are you ready to make a positive impact on people's lives? At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.
The Recoveries Specialist handles high volumes of outbound and inbound calls, resolving challenging customer queries and overdue monies owed to our clients. You'll approach each interaction with empathy, providing guidance and support to customers, some of whom may be vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.
The roles are onsite, working 5 days per week at our Swansea offices. Reporting to the Head of Recoveries. Hours of work Mon‑Fri 37.5 hours per week (flexibility may be needed depending on client workloads).
Key Responsibilities
- Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
- Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound.
- Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
- Identify and understand customer needs to provide a consistently high-quality service.
- Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact.
- Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner.
- Negotiating repayment plans when necessary.
- Understand and adhere to the company and department standards, policies.
- Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas.
- Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed.
- Operate customer related information systems to the required standard to maintain accurate and secure records.
- A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately.
- Experience in a customer facing role and target driven environment as well as excellent organisational and time‑management skills.
- Demonstrate experience in identifying opportunities for improvement; Computer literate to operate customer related information systems.
Skills, Knowledge and Expertise
What You'll Need:
- Strong communication and interpersonal skills.
- Empathy and understanding.
- Resilience and adaptability.
- A passion for helping others.
- Previous customer service experience (preferred).
Benefits
What We Offer:
- Competitive Salary increasing after 12 months service, plus a performance‑related bonus.
- Comprehensive Benefits including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.
- Career Growth with opportunities for promotion and training.
- Positive Work Environment as part of a supportive team that values collaboration and teamwork.
- Work-Life Balance with flexible working hours and a generous holiday allowance.
Recoveries Specialist in Swansea employer: Flint Bishop
Contact Detail:
Flint Bishop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Specialist in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Flint Bishop. Understand their mission and values, especially how they help individuals regain control of their finances. This will show that you're genuinely interested and can tailor your answers to fit their culture.
✨Tip Number 2
Practice your communication skills! As a Recoveries Specialist, you'll be handling a lot of customer queries. Try role-playing with a friend or family member to get comfortable with discussing sensitive topics and resolving disputes. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've helped customers in the past, especially those who were vulnerable. Highlighting your ability to connect with people will resonate well with the hiring team, as they value compassion in this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Recoveries Specialist in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Recoveries Specialist role. Highlight any customer service experience and your ability to handle challenging situations with empathy.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping others and how your previous experiences have prepared you for this role. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flint Bishop
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recoveries Specialist. Familiarise yourself with debt recovery processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since the role involves dealing with vulnerable customers, practice demonstrating empathy during your interview. Think of examples from your past experiences where you've helped someone in a tough situation. This will highlight your ability to connect with customers on a personal level.
✨Prepare for Role-Play Scenarios
Expect to face role-play scenarios during the interview. These might involve handling difficult customer calls or negotiating repayment plans. Practise these situations beforehand so you can showcase your problem-solving skills and adaptability under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.