National Head of Private Client Services

At Flint Bishop, we are entering a significant new phase of growth and transformation as we evolve from a successful regional law firm into a nationally operating legal business with ambitious long‑term growth plans through to 2030 and beyond. As part of this transition, the firm is implementing a national divisional operating structure designed to create greater scale, stronger sector alignment, and improved client delivery across all service lines.

Key Responsibilities

• Lead and develop all Private Client Services teams, including Wills, Probate, Tax & Trusts, Residential Conveyancing, Family & Matrimonial, and Court of Protection.
• Set and deliver a commercially focused divisional strategy aligned with the firm’s wider national growth plans and strategic objectives.
• Work closely with the CEO, COO, Head of Commercial Services, and wider Management Board to ensure the firm operates as a single, cohesive national business rather than separate parallel divisions.
• Design and implement the optimal sub‑team and leadership structure for the Private Client Services division, including recommending and developing the leadership layer beneath the divisional head.
• Ensure clients receive clear, pragmatic, commercially focused legal advice and a consistent standard of service across all Private Client Services teams nationally.
• Promote strong collaboration and cross‑referral activity between Private Client Services, Commercial Services, and central operational functions.
• Take ownership of divisional financial performance, including profitability, budgeting, utilisation, pricing strategy, operational efficiency, and sustainable revenue growth.
• Lead, mentor, and develop high‑performing teams and future leaders, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Identify, assess, and implement operational and process improvements to support scalability, client experience, and divisional performance.
• Ensure robust governance, compliance, quality assurance, and risk management standards are maintained across all Private Client Services functions.
• Ensure the division remains aligned with developments in legal technology, AI, and operational innovation, identifying opportunities to improve both client service delivery and internal efficiency.

Management & Operational Leadership

• Take full accountability for divisional performance against agreed financial, operational, and strategic objectives.
• Lead monthly and quarterly business reviews, presenting financial performance, KPIs, strategic progress, and operational updates to the CEO and Management Board.
• Own the creation, management, and delivery of divisional budgets and P&L performance.
• Monitor and report on key performance indicators, implementing corrective actions and performance improvement plans where required.
• Embed a culture of ownership, commerciality, innovation, and continuous improvement across all Private Client Services teams.
• Support firmwide strategic planning and contribute actively to Management Board and senior leadership discussions.
• Ensure leadership consistency, succession planning, and talent development across the division.

Strategic Growth & Business Development

• Lead and deliver the Private Client Services growth strategy, with accountability for revenue generation, market positioning, client retention, and pipeline development.
• Build and maintain senior relationships with key clients, introducers, strategic partners, and referral networks.
• Identify and pursue opportunities for lateral hires, team acquisitions, mergers, and strategic growth initiatives within the Private Client Services division, working alongside the CEO on evaluation, due diligence, onboarding, and integration activity.
• Drive cross‑selling and collaboration opportunities across all divisions and practice areas to maximise client value and firmwide growth.
• Identify new market opportunities, sectors, and service offerings which support the firm’s national expansion strategy.
• Promote a culture of proactive, commercially accountable business development across all Private Client Services teams.
• Report regularly to the CEO and Management Board on divisional performance, pipeline activity, growth initiatives, strategic opportunities, and financial results.

Skills, Knowledge And Expertise

• Strong leadership and operational management experience.
• Excellent financial, strategic, and commercial awareness.
• Effective communication and stakeholder management skills.
• Ability to drive operational efficiency and organisational change.
• Strong people management and team development capabilities.
• Understanding of legal sector operations and compliance requirements.
• Knowledge of financial management and business performance reporting.

Benefits

• Competitive salary.
• Bonus potential.
• Free parking.
• Life insurance.
• Private medical insurance.
• Income protections.
• Great working environment at our Derby head offices.
• Career development opportunities.
• 27 days holiday plus bank holidays.
• Options to buy & sell 1 week’s holiday.
• 1 week’s holiday carry over.
• Extra day off for your birthday.
• Staff card discount scheme for local shops.
• Social days and evenings on the firm.
• Staff discounts on legal services.