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- Tasks: Support customers in debt recovery through empathetic communication and tailored solutions.
- Company: Flint Bishop is dedicated to helping individuals regain financial control with a compassionate approach.
- Benefits: Enjoy competitive salary, free parking, generous holidays, and an onsite café.
- Why this job: Make a positive impact while developing your skills in a supportive team environment.
- Qualifications: Strong communication skills, empathy, resilience, and previous customer service experience preferred.
- Other info: Flexible working hours and opportunities for career growth as the business expands.
The predicted salary is between 30000 - 42000 £ per year.
Department: Debt Recovery
Location: Derby, UK
Are you ready to make a positive impact on people's lives? At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Legal Recoveries Specialist in our debt recovery department, you'll play a vital role in our mission by providing compassionate and effective support to our customers.
Full time contracts are available at 36.25 hours. Part time contracts are available at a minimum of 25 hours. The role is based at our offices at Pride Park in Derby.
Hours of Work: Mon-Fri 09.00 – 17.15 (flexibility may be needed depending on client workloads)
What You'll Do:
- Customer Interaction: You'll communicate with customers over the phone, understanding their unique situations and offering tailored solutions.
- Debt Resolution: You'll work towards key performance indicators, setting up payment plans, and navigating litigation processes when necessary.
- Empathy and Support: You'll approach each interaction with empathy, providing guidance and support to customers, some of whom may be vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.
What You'll Need:
- Strong communication and interpersonal skills
- Empathy and understanding
- Resilience and adaptability
- A passion for helping others
- Previous customer service experience (preferred)
Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered.
What We Offer:
- Competitive Salary: Competitive salary increasing after 12 months of service, plus a performance-related bonus.
- Comprehensive Benefits: Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, an extra day off for your birthday, and an onsite business café with baristas.
- Career Growth: We're committed to your professional development. Advance your career through opportunities for promotion and training. We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads. Be committed but patient with the journey; career progression opportunities are available as our business is growing, but you must show that you can master the collections advisor role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.
- Positive Work Environment: Be part of a supportive team that values collaboration and teamwork.
- Work-Life Balance: Benefit from flexible working hours and a flexible, generous holiday allowance.
Legal Recoveries Specialist employer: Flint Bishop
Contact Detail:
Flint Bishop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Recoveries Specialist
✨Tip Number 1
Familiarise yourself with the debt recovery process and legal terminology. Understanding the basics of debt resolution and litigation will help you communicate effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your empathy and customer service skills in conversations with potential employers. Prepare examples from your past experiences where you've successfully supported customers, especially in challenging situations, to highlight your suitability for this role.
✨Tip Number 3
Research Flint Bishop and their approach to debt recovery. Understanding their values and mission will allow you to align your answers during interviews, showing that you're not just looking for any job, but are genuinely interested in contributing to their goals.
✨Tip Number 4
Network with current or former employees of Flint Bishop if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and tailoring your responses.
We think you need these skills to ace Legal Recoveries Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Legal Recoveries Specialist. Familiarise yourself with debt recovery processes and the importance of empathy in customer interactions.
Tailor Your CV: Highlight your relevant experience, especially any customer service roles. Emphasise your communication skills, resilience, and any previous experience in debt recovery or similar fields to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by customers in debt. Use specific examples from your past experiences to demonstrate your empathy and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a role that involves sensitive customer interactions.
How to prepare for a job interview at Flint Bishop
✨Show Your Empathy
As a Legal Recoveries Specialist, empathy is key. During the interview, demonstrate your ability to understand and relate to customers' situations. Share examples from your past experiences where you provided support to someone in need.
✨Highlight Communication Skills
Strong communication is essential for this role. Be prepared to discuss how you've effectively communicated with customers in previous jobs. Use specific examples to illustrate your ability to listen actively and convey information clearly.
✨Demonstrate Resilience
Debt recovery can be challenging, so showcasing your resilience is important. Talk about times when you've faced difficult situations and how you managed to stay positive and focused on achieving outcomes.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to debt resolution and customer interaction. Think about how you would handle various scenarios, such as dealing with a distressed customer or setting up a payment plan. Practising these responses will help you feel more confident during the interview.
