At a Glance
- Tasks: Lead and develop Private Client Services teams, driving growth and operational excellence.
- Company: Flint Bishop, a forward-thinking legal business with ambitious national growth plans.
- Benefits: Competitive salary, bonus potential, private medical insurance, and generous holiday allowance.
- Other info: Enjoy a vibrant work culture with career development opportunities and social events.
- Why this job: Join a dynamic team shaping the future of legal services and make a real impact.
- Qualifications: Strong leadership experience, financial acumen, and excellent communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
At Flint Bishop, we are entering a significant new phase of growth and transformation as we evolve from a successful regional law firm into a nationally operating legal business with ambitious long‑term growth plans through to 2030 and beyond. As part of this transition, the firm is implementing a national divisional operating structure designed to create greater scale, stronger sector alignment, and improved client delivery across all service lines.
Key Responsibilities
- Lead and develop all Private Client Services teams, including Wills, Probate, Tax & Trusts, Residential Conveyancing, Family & Matrimonial, and Court of Protection.
- Set and deliver a commercially focused divisional strategy aligned with the firm’s wider national growth plans and strategic objectives.
- Work closely with the CEO, COO, Head of Commercial Services, and wider Management Board to ensure the firm operates as a single, cohesive national business rather than separate parallel divisions.
- Design and implement the optimal sub‑team and leadership structure for the Private Client Services division, including recommending and developing the leadership layer beneath the divisional head.
- Ensure clients receive clear, pragmatic, commercially focused legal advice and a consistent standard of service across all Private Client Services teams nationally.
- Promote strong collaboration and cross‑referral activity between Private Client Services, Commercial Services, and central operational functions.
- Take ownership of divisional financial performance, including profitability, budgeting, utilisation, pricing strategy, operational efficiency, and sustainable revenue growth.
- Lead, mentor, and develop high‑performing teams and future leaders, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
- Identify, assess, and implement operational and process improvements to support scalability, client experience, and divisional performance.
- Ensure robust governance, compliance, quality assurance, and risk management standards are maintained across all Private Client Services functions.
- Ensure the division remains aligned with developments in legal technology, AI, and operational innovation, identifying opportunities to improve both client service delivery and internal efficiency.
Management & Operational Leadership
- Take full accountability for divisional performance against agreed financial, operational, and strategic objectives.
- Lead monthly and quarterly business reviews, presenting financial performance, KPIs, strategic progress, and operational updates to the CEO and Management Board.
- Own the creation, management, and delivery of divisional budgets and P&L performance.
- Monitor and report on key performance indicators, implementing corrective actions and performance improvement plans where required.
- Embed a culture of ownership, commerciality, innovation, and continuous improvement across all Private Client Services teams.
- Support firmwide strategic planning and contribute actively to Management Board and senior leadership discussions.
- Ensure leadership consistency, succession planning, and talent development across the division.
Strategic Growth & Business Development
- Lead and deliver the Private Client Services growth strategy, with accountability for revenue generation, market positioning, client retention, and pipeline development.
- Build and maintain senior relationships with key clients, introducers, strategic partners, and referral networks.
- Identify and pursue opportunities for lateral hires, team acquisitions, mergers, and strategic growth initiatives within the Private Client Services division, working alongside the CEO on evaluation, due diligence, onboarding, and integration activity.
- Drive cross‑selling and collaboration opportunities across all divisions and practice areas to maximise client value and firmwide growth.
- Identify new market opportunities, sectors, and service offerings which support the firm’s national expansion strategy.
- Promote a culture of proactive, commercially accountable business development across all Private Client Services teams.
- Report regularly to the CEO and Management Board on divisional performance, pipeline activity, growth initiatives, strategic opportunities, and financial results.
Skills, Knowledge And Expertise
- Strong leadership and operational management experience.
- Excellent financial, strategic, and commercial awareness.
- Effective communication and stakeholder management skills.
- Ability to drive operational efficiency and organisational change.
- Strong people management and team development capabilities.
- Understanding of legal sector operations and compliance requirements.
- Knowledge of financial management and business performance reporting.
Benefits
- Competitive salary.
- Bonus potential.
- Free parking.
- Life insurance.
- Private medical insurance.
- Income protections.
- Great working environment at our Derby head offices.
- Career development opportunities.
- 27 days holiday plus bank holidays.
- Options to buy & sell 1 week’s holiday.
- 1 week’s holiday carry over.
- Extra day off for your birthday.
- Staff card discount scheme for local shops.
- Social days and evenings on the firm.
- Staff discounts on legal services.
Head of Private Client Services employer: Flint Bishop
Flint Bishop is an exceptional employer, offering a dynamic work environment in Derby as we transition into a nationally operating legal business. With a strong focus on employee growth, competitive benefits including private medical insurance and generous holiday allowances, and a culture that promotes collaboration and innovation, we empower our teams to thrive while delivering outstanding client services. Join us to be part of a forward-thinking firm that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Private Client Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Flint Bishop's growth plans and how your experience aligns with their vision. Tailor your responses to show how you can contribute to their ambitious goals – they’ll love that!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your leadership style and how you’ve driven success in previous roles – it’s all about showcasing your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make a difference in the legal sector. So, get your application in and let’s make things happen!
We think you need these skills to ace Head of Private Client Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading teams and driving strategic growth, just like we do at StudySmarter. Show us how your skills align with the key responsibilities outlined in the job description.
Showcase Your Leadership Style:We want to see how you lead and develop high-performing teams. Share examples of how you've fostered a culture of accountability and collaboration in your previous roles. This will help us understand your approach to people leadership.
Highlight Financial Acumen:Since financial performance is crucial for this role, make sure to include any relevant experience you have with budgeting, P&L management, and operational efficiency. We love seeing candidates who can drive sustainable revenue growth!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Flint Bishop
✨Know the Firm's Vision
Before your interview, dive deep into Flint Bishop's growth plans and their transition into a national legal business. Understanding their strategic objectives will help you align your answers with their vision and demonstrate that you're on the same page.
✨Showcase Your Leadership Style
As a candidate for Head of Private Client Services, it's crucial to articulate your leadership philosophy. Prepare examples of how you've developed high-performing teams and fostered a culture of accountability and collaboration in previous roles.
✨Prepare for Financial Discussions
Since the role involves taking ownership of divisional financial performance, brush up on your financial management skills. Be ready to discuss budgeting, profitability, and how you've driven operational efficiency in past positions.
✨Demonstrate Client-Centric Thinking
Flint Bishop values clear, commercially focused legal advice. Prepare to share specific instances where you've improved client service delivery or identified new market opportunities, showcasing your ability to enhance client experience and drive growth.
