At a Glance
- Tasks: Lead a team of specialists in debt recovery, ensuring smooth operations and high performance.
- Company: Flint Bishop, a top legal services provider with a recognised debt recovery business.
- Benefits: Competitive salary, bonus potential, 25 days holiday, and career development opportunities.
- Other info: Enjoy social events, staff discounts, and a vibrant office culture.
- Why this job: Make a real impact by leading a dynamic team and developing your career in a supportive environment.
- Qualifications: Experience in debt recovery and supervisory skills preferred.
The predicted salary is between 36000 - 60000 £ per year.
Team Leader
Department: Debt Recovery
Employment Type: Permanent - Full Time
Location: Swansea
Description
Flint Bishop are a leading legal services provider with an award winning and nationally recognised debt recovery business. We work for some of the UK leading brands and many recognised household names that provide services and goods to UK businesses nationwide.
The Team Leader is responsible for supervising a team of Recoveries Specialists who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls of behalf of the firm’s clients to recover aged debt.
The role focuses largely on day-to-day supervision of the team, conducting reviews on the Recoveries Specialists matters, overseeing call performance and making recommendations for training and continuous improvements.
The Team Leader will also be responsible for dealing with their own matters for key client accounts and will also provide the department managers with updates on revenues recovered and performance against set KPIs.
Team Leader reports to the Head of Recoveries and the Head of Debts Services.
The roles are office-based Monday to Friday, 37.5 hours per week
Key Responsibilities
- Supervise the day-to-day work and operations of the Recoveries Specialists in the Debt Recovery team, specifically focusing on the non-contested clients.
- Work closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
- Run own senior-level caseload of debt recovery matters.
- Contribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary.
- Ensure financial targets are met within the department, both on a personal and team level.
- Ensure that all firm-wide and departmental SLAs and procedures are followed.
- Assist junior fee-earner with their own caseload; offering support and guidance where needed.
- Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
- Produce management information as required by the Debt Recovery Managers.
- Liaise directly with clients where necessary and be their day-to-day contact.
- Continually upskill personal knowledge of the litigation process and Debt Recovery, become an expert in all matters and share this with the wider team.
Skills, Knowledge and Expertise
You will:
- Preferably have prior debt recovery experience in an energy or utilities setting
- Previous supervisory experience in a contact centre environment or legal setting
- Have excellent time management skills and the ability to work to tight deadlines with your caseloads
Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.
Benefits
What we offer?
- Competitive salary
- Bonus potential
- Career development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 weeks holiday
- 1 weeks holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services
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Team Leader in Swansea employer: Flint Bishop Solicitors
Flint Bishop is an exceptional employer, offering a dynamic work environment where solicitors can thrive in their careers while managing complex debt recovery cases. With a strong emphasis on professional development and teamwork, employees benefit from mentorship opportunities and the chance to lead junior colleagues, all within a supportive culture that values excellence and collaboration. Located in England and Wales, the firm provides a rewarding career path for those looking to make a significant impact in the legal field.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and debt recovery sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and debt recovery. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed teams or improved processes in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader role. Highlight your supervisory experience and any relevant debt recovery skills. We want to see how you can lead a team and manage caseloads effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past achievements in debt recovery and team management that align with what we’re looking for.
Showcase Your Communication Skills:As a Team Leader, communication is key! In your application, demonstrate your ability to liaise with clients and support your team. We love seeing candidates who can convey their thoughts clearly and effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Flint Bishop Solicitors
✨Know Your Stuff
Make sure you brush up on debt recovery processes and the specific challenges faced in the energy or utilities sector. Familiarise yourself with Flint Bishop's approach to debt recovery and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve improved performance and supported junior staff in their development.
✨Be Ready for Role-Play
Expect to engage in role-play scenarios during the interview, especially around handling client calls or managing team dynamics. Practise these situations beforehand so you can showcase your communication skills and problem-solving abilities effectively.
✨Prepare Questions
Have a list of insightful questions ready to ask about the team dynamics, departmental goals, and how success is measured. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
