At a Glance
- Tasks: Support customers in regaining financial control through compassionate communication and tailored solutions.
- Company: Flint Bishop, a dedicated team focused on positive financial outcomes.
- Benefits: Generous holiday entitlement, birthday off, and funded team social events.
- Other info: Join a supportive team with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills, empathy, and previous customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Are you ready to make a positive impact on people's lives? At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Legal Recoveries Specialist in our debt recovery department, you'll play a vital role in our mission by providing compassionate and effective support to our customers.
Full time contracts are available at 36.25 hours. Hours of Work: Mon-Fri 09.00 – 17.15 (flexibility may be needed depending on client workloads).
What You'll Do:
- Customer Interaction: You’ll communicate with customers over the phone, understanding their unique situations and offering tailored solutions.
- Debt Resolution: You’ll work towards key performance indicators, setting up payment plans, and navigating litigation processes when necessary.
- Empathy and Support: You’ll approach each interaction with empathy, providing guidance and support to customers, some of whom may be vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.
What You'll Need:
- Strong communication and interpersonal skills
- Empathy and understanding
- Resilience and adaptability
- A passion for helping others
- Previous customer service experience (preferred)
Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered.
What We Offer:
- Comprehensive Benefits: Enjoy a range of benefits, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday and team social events funded.
- Career Growth: We're committed to your professional development. Advance your career through opportunities for promotion and training. We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads. Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the collections advisor role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.
- Positive Work Environment: Be part of a supportive team that values collaboration and teamwork.
Legal Recoveries Specialist in Sheffield employer: Flint Bishop Solicitors
Flint Bishop Solicitors is an exceptional employer, offering a dynamic work environment where team leadership and mentorship are highly valued. With competitive salaries, 27 days of holiday, and ample career development opportunities, employees are encouraged to grow and thrive in their roles, making it an ideal place for those looking to make a meaningful impact in the field of insurance litigation.
