At a Glance
- Tasks: Lead and develop Private Client Services teams while driving growth and operational efficiency.
- Company: Flint Bishop, a forward-thinking legal firm with ambitious growth plans.
- Benefits: Competitive salary, bonus potential, private medical insurance, and 27 days holiday.
- Other info: Join a dynamic team with great career development opportunities and a vibrant work culture.
- Why this job: Shape the future of a national legal business and make a real impact.
- Qualifications: Strong leadership experience and excellent financial acumen required.
The predicted salary is between 60000 - 80000 £ per year.
At Flint Bishop, we are entering a significant new phase of growth and transformation as we evolve from a successful regional law firm into a nationally operating legal business with ambitious long-term growth plans through to 2030 and beyond. As part of this transition, the firm is implementing a national divisional operating structure designed to create greater scale, stronger sector alignment, and improved client delivery across all service lines. The Head of Private Client Services will play a central leadership role in shaping and delivering that vision.
Reporting directly to the CEO and forming part of the firm’s senior leadership structure, this role is responsible not only for leading a high‑performing Private Client Services division, but also for helping build a unified, scalable, and commercially driven national firm. Success in the role over the next two to three years will include delivering significant divisional growth, strengthening national market presence, building a best‑in‑class leadership structure, improving operational scalability and profitability, and supporting the successful integration of new teams, lateral hires, and acquisitions into the wider Flint Bishop platform.
Key Responsibilities
- Lead and develop all Private Client Services teams, including Wills, Probate, Tax & Trusts, Residential Conveyancing, Family & Matrimonial, and Court of Protection.
- Set and deliver a commercially focused divisional strategy aligned with the firm’s wider national growth plans and strategic objectives.
- Work closely with the CEO, COO, Head of Commercial Services, and wider Management Board to ensure the firm operates as a single, cohesive national business rather than separate parallel divisions.
- Design and implement the optimal sub‑team and leadership structure for the Private Client Services division, including recommending and developing the leadership layer beneath the divisional head.
- Ensure clients receive clear, pragmatic, commercially focused legal advice and a consistent standard of service across all Private Client Services teams nationally.
- Promote strong collaboration and cross‑referral activity between Private Client Services, Commercial Services, and central operational functions.
- Take ownership of divisional financial performance, including profitability, budgeting, utilisation, pricing strategy, operational efficiency, and sustainable revenue growth.
- Lead, mentor, and develop high‑performing teams and future leaders, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
- Identify, assess, and implement operational and process improvements to support scalability, client experience, and divisional performance.
- Ensure robust governance, compliance, quality assurance, and risk management standards are maintained across all Private Client Services functions.
- Ensure the division remains aligned with developments in legal technology, AI, and operational innovation, identifying opportunities to improve both client service delivery and internal efficiency.
MANAGEMENT & OPERATIONAL LEADERSHIP
- Take full accountability for divisional performance against agreed financial, operational, and strategic objectives.
- Lead monthly and quarterly business reviews, presenting financial performance, KPIs, strategic progress, and operational updates to the CEO and Management Board.
- Own the creation, management, and delivery of divisional budgets and P&L performance.
- Monitor and report on key performance indicators, implementing corrective actions and performance improvement plans where required.
- Embed a culture of ownership, commerciality, innovation, and continuous improvement across all Private Client Services teams.
- Support firmwide strategic planning and contribute actively to Management Board and senior leadership discussions.
- Ensure leadership consistency, succession planning, and talent development across the division.
STRATEGIC GROWTH & BUSINESS DEVELOPMENT
- Lead and deliver the Private Client Services growth strategy, with accountability for revenue generation, market positioning, client retention, and pipeline development.
- Build and maintain senior relationships with key clients, introducers, strategic partners, and referral networks.
- Identify and pursue opportunities for lateral hires, team acquisitions, mergers, and strategic growth initiatives within the Private Client Services division, working alongside the CEO on evaluation, due diligence, onboarding, and integration activity.
- Drive cross‑selling and collaboration opportunities across all divisions and practice areas to maximise client value and firmwide growth.
- Identify new market opportunities, sectors, and service offerings which support the firm’s national expansion strategy.
- Promote a culture of proactive, commercially accountable business development across all Private Client Services teams.
- Report regularly to the CEO and Management Board on divisional performance, pipeline activity, growth initiatives, strategic opportunities, and financial results.
Skills, Knowledge and Expertise
- Strong leadership and operational management experience.
- Excellent financial, strategic, and commercial awareness.
- Effective communication and stakeholder management skills.
- Ability to drive operational efficiency and organisational change.
- Strong people management and team development capabilities.
- Understanding of legal sector operations and compliance requirements.
- Knowledge of financial management and business performance reporting.
Benefits
- Competitive salary.
- Bonus potential.
- Free parking.
- Life insurance.
- Private medical insurance.
- Income protections.
- Great working environment at our Derby head offices.
- Career development opportunities.
- 27 days holiday plus bank holidays.
- Options to buy & sell 1 week’s holiday.
- 1 week’s holiday carry over.
- Extra day off for your birthday.
- Staff card discount scheme for local shops.
- Social days and evenings on the firm.
- Staff discounts on legal services.
Head of Private Client Services employer: Flint Bishop Solicitors
Flint Bishop is an exceptional employer, offering a dynamic work environment in Derby where innovation and collaboration thrive. As we embark on a transformative journey towards national expansion, employees benefit from competitive salaries, comprehensive career development opportunities, and a supportive culture that prioritises accountability and continuous improvement. With a focus on employee well-being, including generous holiday allowances and local discounts, Flint Bishop is committed to fostering a rewarding workplace for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Private Client Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their vision and how your experience aligns with their goals. Practise common interview questions and think of examples that showcase your leadership skills and strategic thinking.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Flint Bishop.
We think you need these skills to ace Head of Private Client Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Private Client Services role. Highlight your leadership experience and how it aligns with our vision at Flint Bishop. We want to see how you can contribute to our growth plans!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your ability to drive growth and improve client services. We love seeing quantifiable results that reflect your impact.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits well with our culture, so don’t be afraid to show us who you are and what motivates you. Authenticity goes a long way!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Flint Bishop Solicitors
✨Know Your Stuff
Before the interview, dive deep into Flint Bishop's recent developments and their vision for growth. Familiarise yourself with their Private Client Services and how they align with the firm's national strategy. This will show your genuine interest and understanding of the role.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing high-performing teams. Be ready to discuss how you've fostered a culture of accountability and collaboration in previous roles, as this is crucial for the Head of Private Client Services position.
✨Financial Acumen is Key
Brush up on your financial management skills and be prepared to discuss how you've driven profitability and operational efficiency in past positions. Highlight any experience you have with budgeting and P&L performance, as these are vital for the role.
✨Be Ready for Strategic Discussions
Think about how you would approach the growth strategy for the Private Client Services division. Prepare to discuss potential market opportunities and how you would drive cross-selling initiatives. This will demonstrate your strategic thinking and alignment with the firm's goals.
