At a Glance
- Tasks: Lead strategic client relationships and drive engagement in debt recovery services.
- Company: Flint Bishop, a top UK law firm with a strong Debt Services practice.
- Benefits: Competitive salary, bonus potential, free parking, and 25 days holiday.
- Other info: Great career development opportunities and a vibrant working culture.
- Why this job: Shape client engagement strategies and make a real impact in a dynamic environment.
- Qualifications: Experience in managing client relationships and leading teams in regulated sectors.
The predicted salary is between 60000 - 75000 £ per year.
Flint Bishop is a leading UK law firm with a strong and growing Debt Services practice, advising major utility providers, commercial suppliers and B2B organisations across debt recovery, litigation and enforcement. We are seeking an experienced Head of Client Engagement to play a pivotal role in shaping and managing our most strategic client relationships, while leading a high‑performing client management and client services function based in Derby. This role reports to the Head of Debt Services and works onsite at our Derby office (with flexibility for client meetings and site visits) Monday to Friday 36.25 hours.
Key Responsibilities
- Direct management of a portfolio of Flint Bishop’s most strategic and complex client relationships.
- Overall leadership and line management of the Client Management and Client Services teams supporting the Debt Services practice.
- Acting as a senior escalation point for clients, ensuring issues are resolved promptly, professionally and constructively.
- Proactively identifying opportunities to deepen and grow client relationships, including spotting unmet needs and emerging trends within client portfolios.
- Leading the development and evolution of products and services to meet client requirements, working closely with legal, operational and compliance teams.
- Promoting opportunities across the wider firm, ensuring clients benefit from Flint Bishop’s full range of legal services and expertise.
- Supporting new business development activities, tenders and client onboarding, particularly within utilities (B2C and B2B) and commercial supply chain (B2B) sectors.
- Working collaboratively with partners and senior stakeholders to cross‑sell services and develop joined‑up client solutions.
- Using MI and client feedback to identify service improvements, growth opportunities and risk across the client base.
- Embedding a strong, client‑centric culture within the team, balancing commercial objectives with regulatory, conduct and customer care expectations.
Skills, Knowledge and Expertise
- Significant experience managing strategic client relationships, ideally within debt recovery, litigation, enforcement, utilities or other regulated sectors.
- Proven experience leading, motivating and developing client management and client services teams.
- A strong commercial mindset, with experience identifying, developing and delivering growth opportunities within existing client accounts.
- The ability to translate client needs into practical product or service development.
- Excellent stakeholder management skills, with credibility at senior client, partner and internal leadership level.
- A structured, data‑driven approach to service performance, client reporting and continuous improvement.
- The ability to operate calmly and effectively in complex or high‑pressure environments.
- A legal qualification is not essential; however, experience working closely with legal and operational delivery teams in a regulated environment is important.
Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered.
Benefits
- Competitive salary
- Bonus potential
- Free parking
- Great working environment at our Derby head offices
- Career Development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week’s holiday
- 1 week’s holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services
Head of Client Engagement - Debt Recovery employer: Flint Bishop Solicitors
Flint Bishop is an exceptional employer, offering a dynamic work environment in Derby where you can thrive as the Head of Client Engagement in our Debt Recovery department. With a strong focus on career development, competitive salaries, and a supportive culture that values client relationships, we empower our employees to excel while enjoying benefits like flexible working arrangements, generous holiday allowances, and social events that foster team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Engagement - Debt Recovery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our team!
We think you need these skills to ace Head of Client Engagement - Debt Recovery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Client Engagement role. Highlight your experience in managing strategic client relationships and leading teams, as these are key for us at Flint Bishop.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've driven client engagement and identified growth opportunities in previous roles.
Showcase Your Commercial Mindset:We want to see your strong commercial mindset in action! Use your application to demonstrate how you've successfully developed and delivered growth opportunities within existing client accounts.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Flint Bishop.
How to prepare for a job interview at Flint Bishop Solicitors
✨Know Your Clients
Before the interview, research Flint Bishop's key clients and their industries. Understand their needs and challenges in debt recovery and litigation. This will help you demonstrate your ability to manage strategic client relationships effectively.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in client management or services. Highlight your experience in motivating and developing teams, as this role requires strong leadership to drive engagement and performance.
✨Demonstrate Commercial Acumen
Be ready to discuss specific instances where you've identified growth opportunities within existing client accounts. Show how your commercial mindset has led to successful outcomes, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions about handling complex client issues or high-pressure situations. Think of scenarios from your past experiences where you resolved conflicts or improved service delivery, showcasing your problem-solving skills.
